John Philip Lee

JOHN PHILIP LEE II VIRTUAL ASSISTANT / CUSTOMER SERVICE /SMM Contact Phone - Email- Address Bacolod City, Negros Occidental, Philippines Expertise Computer Software MS Word, Excel, Powerpoint Adobe Photoshop Canva SAP Film Maker Adobe Lightroom Management Skills Administration Skills (typing / data entry, filing) OBJECTIVE To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking of the organization and myself. COURSE Bachelor of Science in Nursing Profile Fast learner with computer and fond of manipulating and exploring functions that will be helpful to my work environment. Fine colleague in relation to interaction with coworkers and gives high respect to everyone’s opinion. High capability of handling pressure and work load in a professional manner. High level of accuracy, attention to detail and ability to prioritize multiple tasks in fast-paced environment. Experience Email Support - June 10, 2022 - Present Freelancer - United State Social Media Manager - March 20, 2020 – January 2,2023 Freelancer - United Kingdom Management Skills (setting PANASIATIC SOLUTION INC. - Call Center Representative January 14, 2011 – October 3, 2021 priorities, anticipating Bacolod City, Negros Occidental needs) Communications Skills Multimedia Graphics Reference AIDA FE BANIEL Supervisor Admin Office R-GMA Network Phone- Address customer service inquiries in a timely and accurate fashion. Give accurate and appropriate information troubleshoot issues, and resolve complaints. to answer question, Properly directed inbound calls in the phone queues to improve call flow Made reasonable procedure exceptions to accommodate unusual customer requests. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction Education Tertiary: St. Jude College Bachelor of Science in Nursing - Secondary: Stella Maris Academy – 1996 -2001 Elementary: Stella Maris Academy - ATTENDED SEMINARS Values Enrichment Seminar 11/15/2017 Becoming a Credible and Engaged Academe Employee 6/02/2017 Work Ethics Seminar 08/24/2016 5’s Seminar 02/02/2015 Orientation Program for Service Delivery Excellence 10/29/2015 Duh ? Youth Forum 02/25/2012 SAP Business One 11/03/2011 Local Area Network (LAN) Seminar 09/25/2011 Multimedia Graphic Design (Photoshop) 09/21/2011 09/21/2011 Microsoft 09/19/2011 AFPEBSO Career Service KAANIB 01/30/2010