John Philip Formarejo

 John Philip Formarejo 1179 Quezon Street, Gubat, Sorsogon +63 -- Live Chat Support Team tawk.to https://www.tawk.to/ Home based September 2017 - present Order Management Team Social Media Marketing Bytion Social Media Company Home based May 2017 – September 2017 Team Leader Outbounders.com 5F Crown 7 Business Center, Juan Luna Ave., Cebu City June 2015 – March 2017 Team Leader HP Home and Home Office Teletech, Oakridge, Cebu City August 2014 – May 2015 HRO Generalist Astra Zeneca Service Centre, UK NorthGate Arinso Philippines, Pasig City April 10, 2012 –May 30, 2014 Responsibilities: First point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model Handles and tracks tickets and emails (back office) Ensures that all HR, Workforce and Organizational Management related requests are delivered efficiently and effectively Provides excellent service to the employees of AstraZeneca UK Team Leader/Supervisor Starz Play powered by Verizon Tech Support Team Transcom Worldwide – Philippines, Pasig City May 2008 – October 2011 Responsibilities: - Supervise the staff that initiates support on technical service issues for customers in accordance with corporate policies and procedures. -Leads team and ensures all escalation/issues are handled appropriately and according to company policy. -Inspires team to meet customer requirements and improve quality standards by setting high standards. - Spearhead campaign projects to ensure process changes are cascaded entirely and knowledge gaps are addressed. -Daily/Weekly Contact Resolution Root Cause Analysis, quality audit and perform one on one coaching. - Organize a daily campaign End of Day Report focusing on Calls Handled, Forecast variance, Average Handle time, Delivered Productive Hours, Absenteeism and Call Drivers. - Attending client conference/ product improvement calls and weekly Quality calibration. - Works directly with Operations Manager, Director and Clients to communicate action plans for better operations result. - Motivates, supports and develops staff to enhance and maintain the ability to adapt to the changing requirements of a continuously evolving business environment. Technical Support Representative D-Link Canada (Nucomm International) July 2006 – April 2008 Tertiary:PolytechnicUniversity of the Philippines Bachelor in Journalism Year Graduated:May 6, 2006 Address:Sta. Mesa, Manila Secondary:Gubat National High School Year Graduated:March 30, 2002 Address:Gubat, Sorsogon Primary:Gubat North Central School Year Graduated:March 1998 Address:Gubat, Sorsogon *I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.