John Paulo Pua
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PROFESSIONAL SUMMARY
I am a dedicated and skilled professional with extensive
EDUCATION:
Bachelor of Science in
experience in social media management, customer service,
and digital content creation. My background includes creating
engaging content, developing effective marketing strategies,
and interacting directly with clients. With strong
Information Technology (BS IT)
communication skills, a passion for technology, and a creative
Laguna State Polytechnic University
approach, I excel in delivering impactful results and driving
Graduated: 2021
EXPERTISE:
Social Media Management
Content Creation and Curation
Digital Marketing Strategies
Customer Service and
Communication
Graphic Design (Canva)
Photography
Time Management and
Organization
HOBBIES AND INTERESTS:
Outdoor Activities (Hiking, Cycling)
Technology and Digital Projects
Reading (Technology and Design)
Photography
brand growth.
EXPERIENCE:
YGSR OTTAWA
Social Media Manager, 2023 - 2024
Developed and implemented social media
strategies to enhance brand presence and
engage potential clients
TELEPERFORMANCE
Customer Service Representative, 2021 - 2023
Provided exceptional customer support through
phone, email, and live chat.
Resolved customer inquiries, complaints, and
issues effectively, ensuring a positive experience.
