John Paulo N Pinlac

JOHN PAULO N PINLAC- -Blk 5 Lot 25 Castle Spring Heights, Camarin, Caloocan City PROFFESIONAL SUMMARY Resourceful professional with diverse experience in IT, transportation, retail, and hospitality. Strong technical skills in IT support and troubleshooting, combined with excellent customer service as a Cab Driver, Store Clerk, and Kitchen Steward. Adept at managing multiple tasks, ensuring operational efficiency, and maintaining high standards in fast-paced environments. Committed to delivering quality service and contributing to team success. CORE COMPETENCIES Kitchen Sanitation & Safety Compliance with Health & Safety Standards Teamwork & Multi-tasking Food Preparation Support Team Collaboration & Communication Excellent Customer Service Driving Skills Computer Proficient EXPERIENCE MARCH 2022 SEPTEMBER 2024 Saipan - Northern Mariana Islands, USA KITCHEN STEWARD, KENSINGTON HOTEL SAIPAN Duties and Responsibilities: APRIL 2022 JUNE 2024 RETAIL SALES ASSOCIATE, NATURAL SUPERSTORE SAIPAN Duties and Responsibilities: Saipan - Northern Mariana Islands, USA JANUARY 2021 FEBRUARY 2022 Quiapo - Manila, Philippines Cleaning dishes, utensils, pots, and pans, as well as maintaining cleanliness in the kitchen are to ensure hygiene standards are met. Assist Chefs with basic food preparation and ensure workstations are stocked with necessary tools and items. Cleaning and maintaining kitchen equipment such as stoves, ovens, refrigerators, and dishwashing machines. Managing waste disposal, including sorting recycles and ensuring proper disposal of garbage. Stocking kitchen supplies, such as cleaning products, utensils, and food ingredients, and keeping them organized. Operate the cash and card register, process payments, and handle refunds and exchanges. Restock shelves, organize inventory and maintain proper product displays. Greet customer, answer questions and provide product recommendations. Monitor sales trends and suggest improvements to boost sales. Ensure shelves are neat and well stocked to maximize sales. Maintain accurate cash handling and ensure proper end-of-day reporting. IT STAFF, AUXYTECH INTERPRISES Duties and Responsibilities: Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Organized stocks shelves, racks and cases with new or transferred merchandise to maintain inventory Responsible for identifying items to be reordered or replenished and examine all ongoing and outgoing shipments. JULY 2020 JANUARY 2021 Camarin - Caloocan, Philippines CREW MEMBER, SONIA’S SO SWEET Duties and Responsibilities: NOVEMBER 2018 FEBRUARY 2020 Pasig City, Philippines GRAB DRIVER, GRAB PHILIPPINES Duties and Responsibilities: Prepares food for the customer and making sure all the ingredients are fresh and clean to be serve. Presents menu and provides detailed information when asked (e.g. about portions, ingredients, or potential food allergies). Taking customer’s orders and delivering food and beverages, making menu recommendations, answering questions and sharing additional information with café patrons. Responsible for delivering food orders to customers, and maintained good relationships with customers. Consistently dealt with customer requests and issues, helping the business achieved the highest customer satisfaction rate in the community. Responsible of collecting clients, transporting them to their destinations, and processing payments and ensures that each journey remains safe and pleasant. Assisting clients with the loading and unloading of their baggage and other personal belongings, as needed Processed cash payments, and ensuring carry sufficient change at all times Informing clients of services and attractions that may be of interest to them. Ensuring that the vehicle remains clean and in excellent working condition. MAY 2018 DECEMBER 2018 Quezon City, Philippines DATA ENCODER, CM ANTONIO’S TRAVEL MANAGEMENT CONSULTANCY AND IMMIGRATION SERVICES Duties and Responsibilities: Acquiring data from primary or secondary data sources of the customer and maintaining databases Accepting requests from the clients and making their information always correct Enter data from source documents into the computer system using a variety of software packages. Traced any discrepancies in data received and report them to the appropriate department. Secures confidential information by protecting passwords and other sensitive information. EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Diliman College Commonwealth Ave. Diliman, Quezon City Philippines NOVEMBER 2014 - MAY 2018 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Trinity University of Asia 275 E Rodriguez Sr. Ave, Quezon City Philippines JUNE 2012 - SEPTEMBER 2014 HIGH SCHOOL Sacred Heart Academy of Novaliches 1155 Quirino Hwy, Novaliches, Quezon City Philippines JUNE 2008 - MARCH 2012 ELEMENTARY Sacred Heart Academy of Novaliches 1155 Quirino Hwy, Novaliches, Quezon City Philippines JUNE 2002 - MARCH 2008 CERTIFICATIONS/SEMINAR ATTENDED FOOD HANDLER CERTIFICATE CNMI Environmental Health Disease Protection Saipan, Northern Mariana Islands, USA MARCH 2022, 2023, 2024