John Paulo Escoto

JOHN PAULO ESCOTO Customer Service | Warehouse & Logistics | Administrative Support About Me Contact Adaptable and hardworking professional with experience in customer service, financial account management, warehouse operations, and administrative support. Skilled in handling client concerns, managing data and records, supporting production workflows, and coordinating deliveries. Recognized for reliability, strong communication, and the ability to work effectively in both team-based and independent roles. --Blk 44 Lot 63 Aquamarine Street, Deca Homes Pampanga, Brgy. Tangle, Mexico, Pampanga Key Skills Experience Customer Service Representative – Financial Account (Capital One) iQor Philippines | Oct 2022 - July 2025 Assisted customers with account inquiries, payments, and Customer service & funding-related concerns Handled sensitive financial information with accuracy and account support confidentiality (financial services) Resolved billing disputes and escalated issues when necessary Data entry, records management & reporting Payroll & timekeeping Delivered excellent customer service by ensuring first-call resolution Met performance metrics such as call handling time and quality assurance support Inventory monitoring & warehouse coordination Production operations & quality checks Order delivery, logistics & Freelance Delivery Rider iQor Philippines | Oct 2022 - July 2025 Coordinated customer orders and ensured timely, accurate deliveries Managed routes efficiently to maximize delivery capacity Handled payments and resolved customer concerns during route planning deliveries Strong communication & Maintained professionalism and customer satisfaction interpersonal skills Time management & multitasking in fastLanguage paced environments Production Staff Colorsteel Systems Corp. | Sep 2019 – Jun 2020 Supported daily production operations to meet output requirements Prepared and assembled materials for production lines Followed quality and safety standards in handling products Coordinated with team members to meet production schedules Tools & Systems USPS CLO Titan Autocad Warehouse Assistant Colorsteel Systems Corp. | May 2018 – Sep 2019 Received, organized, and stored materials and supplies Conducted inventory checks and monitored stock levels Prepared items for dispatch and coordinated with logistics teams Maintained compliance with warehouse safety standards Blackbook JD Power Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Gmail, Drive) SPES Grantee (Intern) Cooperative Development Authority (CDA) | May – Jun 2017 Assisted in clerical and administrative tasks within the office Organized and maintained records for cooperative programs Supported staff in community-related activities Email & Calendar Database Encoder Management Sales Force | May 2016 – Dec 2016 Social Media & Entered and updated customer and sales data with accuracy Messaging Platforms Maintained data integrity by reviewing and verifying entries Mobile & Online Ordering Generated reports for management reference Applications Basic Computer & Mobile Troubleshooting Professional Strengths Supported administrative tasks related to database management Trainings & Certifications BPO Readiness Program – IQor Philippines (July – Aug 2017) Life Skills Training – JobStart Program (Aug – Sep 2017) Most Improved JobStarter Award – City College of San Fernando (2017) Customer-focused Strong communication skills Adaptable & quick learner Problem solver Detail-oriented Team player Works well under pressure Language Leadership & Community Involvement SK Kagawad, Brgy. Maimpis, City of San Fernando, Pampanga (2019 – 2023) Refrences Available upon request