JO H N PAUL M .
SAN CH EZ
155 Sta. Ana, Sto. Tomas Batangas- |-
Objective:
To be a part of a company where my acquired knowledge and skills are being utilized to its maximum capacity and that
company provides an avenue for learning and growth.
EXPERIENCE
BUSINESS INTELLIGENCE SPECIALIST
Concentrix Philippines | Alabang, Muntinlupa
JUL 2022 – PRESENT
Gathering, processing and analyzing data from Salesforce and AWS into Dashboard Reports using Microsoft Excel, Access,
Power BI and DOMO.
REPORTS ANALYST
REPORTS COORDINATOR
Concentrix Philippines | Alabang, Muntinlupa
Concentrix Philippines | Alabang, Muntinlupa
JULY 2018 – JULY 2022
DECEMBER 2011 – JULY 2018
Processing and analyzing data from Salesforce and Five9 into
Reports using Microsoft Excel and Access.
Assisted in processing data into Reports using Microsoft
Excel and Access.
TECHNICAL SUPPORT REPRESENTATIVE
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix Philippines | Santa Cruz, Manila
NCO - RMH | Diliman, Quezon City
AUGUST 2010 – DECEMBER 2011
NOVEMBER 2008 – AUGUST 2010
Inbound support assisting customers with technical concerns Inbound support assisting customers with technical concerns
on their mobile phones.
on their mobile phones.
EDUCATION
BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATION ENGINEERING
Polytechnic University of the Philippines - Santo Tomas, Batangas
2000 – 2004
SKILLS
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DOMO: ETL, Cards, Dashboards, and App creation.
Microsoft Power Bi: Dashboard creation.
Fluent in English and Filipino
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Microsoft 365: Knowledge in Access, Excel, PowerPoint,
SharePoint
