John Paul Rosacia

John Paul G. Rosacia 101 New York Street, Pasig Green Park Village, Brgy. Delapaz, Pasig City Cell#- e-mail;- Objective To develop more about my capability, to be able to share my experience and knowledge, and to gain and learn new things with the company. Education • • Roosevelt College Marikina- Far Eastern University Manila- Work Experience • • • • Upwork Acct: PartsMarket Position: Customer support/escalations Duration: October May 2018 - April 2019 Phone Us Today Inc. Acct: Google Adwords / Appointment Setting Position: Operations Manager / Corporate Secretary Role: In-charge of operations for both Manila and Angeles City Site Duration: October Aug 2015 - Dec 2017 Acquire Asia Pacific Inc. Acct: DODO Position: Outbound/Inbound Sales Agent / POC of the Team Duration: July 2013 - Aug 2015 Acquire Asia Pacific Inc. Acct: ClubTelco/Eftel Online Sales Position: Outbound Sales Agent Duration: October 2011- May 2012 • • TeleTech Holdings Inc. Acct: Accenture/AT&T Position: Technical Support Representative/ Technical Coach Duration: March 2009- June 2011 Sykes, Asia Inc. Acct: MCI Nationwide (residential) Position: Customer Service Sales Representative Duration: July 2008- December 2008 Telephone Sales Consultant for ProMark Strategies Inc., handling the membership of the following: • • Richmonde Prestige, The Richmonde Hotel (Ortigas Center, Pasig City) Position: Senior Telephone Sales Consultant Duration: June 2007-May 2008 Legend Intl. Resorts Ltd; Legenda Hotel, Legenda Suites (Subic Bay Freeport Zone) Position: Telephone Sales Consultant Duration: Oct. 2006-May 2007 Achievements • • • • • Top Senior Sales Consultant for 9 consecutive weeks (Richmonde Program) Top Seller for 4 consecutive months (MCI, Sykes Asia) An all-time top performer for consecutive months (TeleTech, AT&T) Technical Coach handling the new hires in the team (TeleTech, AT&T) Second in command / Assistant Team Leader doing the evaluations and coaching to the new hires.(Teletech, AT&T) • Became part of Warm Online Team before regularization (in less than 3 months) ClubTelco, Acquire Asia Pacific Inc. Eastwood City Libis • Named POC for multiple times handling the team in the absence of the team leader (Acquire Asia DODO acct ) Personal Reference • • Earvin Mendoza Program Director (Accenture/AT&T- Mark Beshoory co Owner (Phone Us Today Inc.) -