Welcome to my profile!
With 7 years of experience in the BPO and 3 years freelancing (VA) industry, I specialize in customer service/support, medical billing, collections, human resources, healthcare, and more. My passion lies in problem-solving, helping clients achieve their goals, and assisting customers.
My strengths include attention to detail, creativity, adaptability, and a positive mindset. These qualities have been instrumental in delivering successful projects for my clients. Whatever the project, as long as it is within my niche, I am dedicated to delivering top-notch results that exceed expectations.
Recently, I was promoted to Human Resources Specialist with my previous company, where I supported management, staff, and operations teams. Currently, I work as a freelance Medical Biller and Collector. In addition, I gained extensive experience in the Homecare industry as a Care Manager/Recruiter. In this role, I managed end-to-end caregiver recruitment, onboarding, and training; coordinated caregiver schedules to align with client needs; ensured compliance with Medicaid requirements using tools like Chronotek and Sandata; addressed caregiver and client concerns promptly and efficiently; and supported administrative tasks, including prior authorizations, reporting, and payroll coordination.
These experiences have equipped me with the skills and insights needed to tackle diverse challenges and drive meaningful outcomes.
I am committed to continuous learning and staying updated on the latest trends and technologies across various industries. My goal is to not only meet but exceed your expectations, delivering exceptional value and fostering long-term partnerships.
Thank you for considering my profile. I look forward to the opportunity to collaborate and contribute to your success!