John Paul Perez

JOHN PAUL PEREZ QUALIFICATIONSUMMARY Dynamic, self-motivated, and proactive Professional with over 5 years of experience in providing quality Customer Service. Highly focused, able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction. Build a lasting business relationship through performance and credibility. Develop positive rapport with people at all levels of responsibility. PROFESSIONALEXPERIENCE SYSTEM FAMILIARITY • • • • • • • • • • • • • • • • • • Microsoft Teams Google Sheets VMWare Salesforce Citrix Grand Central Oracle Samson Follow Up Boss Mojo Dialer Slytext Slybroadcast Brivity Homelight Ylopo Appfolio Property Meld Lead Simple Customer Service Representative Alorica | T-Mobile Team of Experts March 2018- August 2020 • Responsible for sales, billing, and technical concerns for DirecTV, UVerse, and Mobility. • Identifying and assessing customer needs to make sure they are satisfied. • Promoting the company’s new products and services. Customer Service Representative VXI Global Holdings Inc | AT&T ISM August 2020 – October 2021 • Responsible for sales, retention, billing, and technical concerns. • Recommending potential products and services to suit their needs. • Maintaining customer records by updating their account information. • Building a meaningful relationship with customers to ensure they feel supported and valued. Inside Sales Associate Virtudesk | Villa Group October 2021 – April 2022 • Engage warm and cold leads through Follow Up Boss. • Responsible for reaching out to homeowners if they’re willing to sell their property. • Manage SMS campaigns through Slytext. Inside Sales Associate Virtudesk | Digiovanna Realty Group April 2022 – December 2022 • Engage warm and cold leads. • Researching and qualifying new leads. • Follow up on cold and warm leads to further sales process. Assistant Property Manager True Work Logistics January 2023 – October 2023 • Prepare and enforce the lease agreement for renewal. • Handling maintenance request. • Setting and collecting rent.