John Paul Pagaduan

JOHN PAUL PAGADUAN VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER My aim is to provide clients with built streamlined processes that facilitate business growth through efficient task management, effective communication, & creative solutions that sell. CORE COMPETENCIES Communication Appointment -Setting Task-Management Content Creation Digital Marketing Email and Chat Support Customer Service WORK EXPERIENCE CUSTOMER SUPPORT REP & QUALITY ASSURANCE Awarded as Star Performer for Nov. 2021 the month of October 2019 and What I did: Answered emails with clarity within the policies Tended to refunds and Active Listening trends, and kept track of Interpersonal Skills process quality Problem Solver TOOLS received a Cookie award for November 2019 and prompt replacements, documented Collaborative Point of Sale Pangaea Holdings Inc. | Oct. 2020 - Provided relevant solutions SOFT SKILLS Upskilled in retail knowledge - SOCIAL MEDIA MANAGER Hardin de Corales, La Union | May 2018 - May 2021 FB: @Hardindecorales.elyu | IG: @hardindecorales.elyu What I've accomplished: Upskilled in retail process What I did: Quality Assurance Posted daily on business Recognized as a top performer social media sites for 9 months from January 2021 Strengthened public visibility to September 2021 by creating distinctive Facebook & Instagram content Canva Utilized skill in photography Microsoft Office Google Worksheets CUSTOMER SUPPORT REP & HUMAN RESOURCE SUPPORT Kustomer TechMahindra BSP Philippines | Nov. HelpScout 2019 - Mar. 2020 Shopify Salesforce CONTACT ME What I did: to create content that captures audience Crafted captions What I've accomplished: Upskilled in food safety and Attended calls and documented beverage knowledge cases on the Salesforce tool Had some of my photography Analyzed the core issue of the printed on the business guest to provide efficient merch resolution - What I've accomplished: PORTFOLIO Upskilled in retail expertise - - returns, refunds, and replacements (- Click here!