John Paul Loy

JOHN PAUL LOY ENTREPRENEUR CAREER PROFILE Determined and goal-oriented Entrepreneur/VA Aspirant with extensive 10 years of experience in Customer Service Industry resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Developed marketing and promotion strategy that optimized transaction processes. Acquired essential skill set from one of the country's reputable online freelancing academy such as: • Email Handling • Social Media Management and Marketing • Facebook Ads • Wordpress Management • Basic Graphic Design (Canva) • Ecommerce Management COMPETENCIES • Leadership and Management • Adaptability and Flexibility • Interpersonal Communication • Organization and prioritization • Decision Making • Complaint Handling • Multitasking • Attention to Detail CONTACT DETAILS City of Dasmariñas 4114, Cavite, Philippines (-- REFERENCES Eleuterio Guimbaolibot, - Barangay Paliparan III Elected Barangay Chairman Carolina Manzano, - National Food Authority Provincial Industry Services Officer │VIRTUAL ASSISTANT │SALES│CUSTOMER SERVICE WORK EXPERIENCE Owner-Manager SUPERNETURAL INTERNET AND ONLINE GAME CAVITE, PHILIPPINES, 05/2017 - PRESENT - Financial flow management. - Maintain and troubleshoots software/hardware devices and stable internet connection - Fast and accurately transacts essential services offered. - Marketing and promotion planning for customer retention and to enhance profitability Food and Beverage Server LEFTBANK, EMIRATES LEISURE RETAIL DUBAI, UAE, 04/2008 -02/2010 CARAMEL RESTAURANT AND LOUNGE DUBAI, UAE, 09/2011 - 01/2017 - Greet and Escort customers to their tables. - Take orders and send them to kitchen staff through the POS system - Serve food and drink orders - Arrange table settings and maintain a tidy dining area - Deliver checks and collect bill payments - Carry dirty plates, glasses and silverware to kitchen for cleaning - Follow all relevant health department regulations EDUCATION Southern Luzon College, Cavite, Philippines Associate in Marine Transportation Graduated 2000 ACHIEVEMENTS Top seller of the year 2014 Caramel Restaurant and Lounge Achiever of the Month Award 11/2009 Leftbank, Emirates Leisure Retail Leadership Award Recipient 04/2000 Southern Luzon College