John Paul Locsin

JOHN PAUL GAN LOCSIN 2684 New Era Street, Brgy. Mabolo, Cebu City Cebu, Philippines-Mobile #- CAREER OBJECTIVE Apply for a position where my knowledge, skills and experiences would be applicable and be further enhanced and to perform the duties and responsibilities given to me to the best of my abilities. EDUCATIONAL ATTAINMENT SCHOOLSDATE ATTENDED ELEMENTARY: PHILIPPINE NORMAL UNIVERSITY - Cabahug Street, Cadiz City Negros Occidental, Philippines HIGH SCHOOL: PHILIPPINE NORMAL UNIVERSITY- Cabahug Street, Cadiz City Negros Occidental, Philippines COLLEGE: UNIVERSITY OF NEGROS - OCCIDENTAL – RECOLETOS Lizares Extension, Bacolod City Negros Occidental, Philippines UNIVERSITY OF ST. LA SALLE- La Salle Avenue, North Drive Bacolod City, Negros Occidental Philippines COURSE: BACHELOR OF SCIENCE IN INFORMATION MANAGEMENT WORK EXPERIENCES Sykes Asia Inc. Synergis Building F. Cabahug Street Brgy. Mabolo, Cebu City 6000, Cebu, Philippines October 7, 2014 – March 6, 2015 Technical Service Representative (HSI – High Speed Internet DSL, FiberOPs and Phone Repair) >Handles 30 calls and above per day shift. >Assists customers with their Phone line and DSL/FiberOPs internet connection technical queries. >Makes sure that issues are being resolved on their first call. >Resolves issues pertaining to broadband connection (i.e. dropouts and slow speed, no sync, no dataflow etc.) >Escalate issues properly to the higher level support if needed. >Ensures that customer get a 100% quality customer service and leaves a very good impression to the company. TeleTech Customer Care Mgmt. 2nd & 3rd floor Robinsons Big R, Cainta 1900, Rizal, Philippines Feb. 14, 2009 – July 31, 2014 Technical Senior Associate Tier 3 (Broadband Specialist/Tester) - Telstra ADSL >Review and filter escalations submitted by the Tier 1 / FOH (Front of House). >Provide resolutions to wholesale ISPs (TPG, Optus, Dodo, Primus, etc…) on their escalated issues. >Call back customers to give updates on the status of their escalated issue. >Provide feedback to Tier 1/ FOH associates for the invalid escalation and troubleshooting steps done with the customers. >Run some line testing on Telstra exchange/network to check if fault is on the network or on customer’s premise. >Assist customers with further troubleshooting steps to resolve their issue over the phone. >Sent out CT (Communications Technician) if found fault on Telstra’s exchange and if issue cannot be resolve over the phone to rectify the fault. >Receives incoming calls from CT’s and provide assistance to resolve customer’s issue. >Handles 4 - 5 cases per hour. PERSONAL DATA Date of Birth: February 10, 1983 Place of Birth: St. Anne Hospital, Cadiz City 6121, Negros Occidental Religion: Roman Catholic Status: Single Sex: Male Height: 5’3” Weight: 120 lbs. Citizenship: Filipino Language Spoken:Fluent in English, Tagalog, and Hiligaynon SPECIAL SKILLS Oral and Written Communication Computer Literate such as Microsoft Office word, excel, PowerPoint, FrontPage, Java programming, Dream weaver, Visual Basic, Photoshop, troubleshooting and networking. Highly Responsible, Reliable, Honest and Trustworthy Goal-Oriented and Willing to Learn Willing to be trained and can work under pressure Friendly and Flexible REFERENCES Ma. June Beunafe Customer Service Representative Convergys Philippines 12th flr I2 Building, Jose Maria del Mar Street, IT Park, Cebu City 6000 Cebu, Philippines - Nekka Honeylee Robantes Service Delivery Specialist Lexmark Philippines 319 V. Urgello Street, Cebu City 6000 Cebu, Philippines - Evelyn Anino Supervisor TeleTech CustomerCare Management 2nd & 3rd floor Robinsons Big R, Cainta 1900 , Rizal, Philippines -