John Paul Ilumin

JOHN PAUL ILUMIN CAREER OVERVIEW Former hospitality and food & beverage professional now building a career as a virtual assistant. I have experience in customer service and admin support, and I’m familiar with tools like Canva, ActiveCampaign, and ClickFunnels. I’m reliable, organized, and eager to learn and grow in the VA industry. WORK EXPERIENCE BARISTA | STARBUCKS RESERVE RIYADH, SAUDI ARABIA CONTACT JANUARY 16, 2020 - FEBRUARY 7, 2022 Prepared and served handcrafted coffee drinks, while upselling pastries - and food pairings tailored to beverage choices. Assisted customers with concerns and provided timely solutions to ensure a positive experience. - Supported daily operations in line with company standards to maintain a safe, professional, and profitable store environment. 261, Maningas Street, Aduas Sur, Cabanatuan City, Nueva Ecija, Philippines SKILLS Strong attention to detail Time Management Computer Literate Delivered excellent customer service with a focus on personalization and satisfaction. Conducted and participated in regular coffee tastings to deepen knowledge of Starbucks offerings and refine sensory skills. Applied tasting insights to recommend beverages based on individual flavor preferences. Supported team development by sharing tasting techniques and promoting coffee education among partners. Certified Starbucks Reserve Certified Starbucks Coffee Master Certified Barista Trainer Strong Organizational Skills Adaptability and Quick learner FRONT OFFICE ASSOCIATE | HARVEST HOTEL SEPTEMBER 7, 2017 - JUNE 15, 2018 Online Research Greeted and assisted all guests with hospitality and unwavering assistance Basic Canva (for graphic Arranged bookings and handled special requests. Managed invoicing and rate negotiation for large clients, business guests, designing) Clickfunnels ActiveCampaign Social Media Management LANGUAGE English Filipino and group tours. Confirmed group reservations and arranged personalized services for event attendees. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. EDUCATION WESLEYAN UNIVERSITY PHILIPPINES BACHELOR OF SCIENCE INFORMATION TECHNOLOGY