John Paul Gallardo

JOHN PAUL GALLARDO ABOUT ME With over six years of experience in the BPO industry, I have a solid background in supporting customers and managing financial, sales, and technical accounts. Beyond that, I expanded my role to become a communications and management trainer, facilitating training in coaching methodologies, leadership, and customer experience management. Additionally, I bring three years of experience in emergency management services, showcasing versatility in my skill set. I excel in training and coaching individuals from various backgrounds. On a personal note, I have a passion for reading books about mythology, the occult, and the paranormal. This interest reflects my curiosity and appreciation for diverse subjects beyond my professional endeavors. WORK JUL 2025 JAN 2026 ASURION Technical Support and Sales Representative ● Delivered comprehensive technical support to Verizon customers experiencing device and network-related issues , ensuring timely resolution and high customer satisfaction ● Leveraged consultative selling techniques to identify coverage gaps and successfully recommend protection plans, consistently closing insurance sales following issue resolution ● Recognized for strong sales performance, averaging a minimum of one closed sale per day upon transition to operations ● Utilized AI-powered tools like Expert Workspace, to efficiently manage customer accounts, troubleshoot technical concerns, and streamline sales process WORK FEB 2024 JUL 2025 ATHENA Executive Assistant Executive Operations and Administrative Management ● Managed executive communications, complex calendar oversight, stakeholder correspondence, and strategic meeting scheduling to optimize leadership productivity and protect focused work time Content Creation, Management, and E-Commerce ● Managed content production and publication workflows whilst overseeing e-commerce operations through Shopify and Etsy, ensuring accurate product listings, updates and streamlined digital operations Contract and Documentation Management ● Edited, managed, and distributed contracts for partners, clients, and investors, ensuring accuracy and timely execution Financial Administration and Vendor Management ● Oversaw expense auditing and reimbursements (Expensify) and facilitated payments to contractors and partners (Brex, Gusto), ensuring financial accuracy, trust, and timeliness Presentation and Stakeholder Support ● Created and managed business presentations for internal leadership and external stakeholder meetings Systems Development and Optimization ● Built and maintained operational systems including time and inbox trackers, a client gifting database, and a structured marketing content workflow to improve organization, visibility, and execution efficiency Travel and Logistics Coordination ● Directed end-to-end travel planning while maintaining a detailed tracker of itineraries, preferences, payment methods, and records to ensure seamless logistics APR 2021 JAN 2024 TELEPERFORMANCE Customer Service Representative I Coach I Head Coach ● ● ● ● MAR 2020 MAR 2021 TASK FORCE COVID-19 Emergency Medical Technician ● MAR 2017 AUG 2019 Demonstrated efficient pre-hospital prognosis by applying a deep understanding of emergency patient management concepts EPERFORMAX Customer Service Representative I Communications Trainer ● ● OCT 2016 MAR 2017 Trained and developed managers and coaches in coaching methodologies, leadership, and communication during tenure as Head Coach for a year Managed a team of customer service representatives through performance quality audits and coaching during tenure as coach for three months Took inbound chats and calls from Chase UK customers and responded to general account-related queries and requests such as balances, account changes, transactions during tenure as CSR for three months; performed KYC for newly-onboarded customers through Jumio during tenure as CSR for five months Took inbound calls from Amazon customers and managed transactions through order verifications, refunds, and disputes adjudication during tenure as CSR for a year Taught communications skills and cultural information to newly-hired employees; deliberated trainees’ preparation for operations endorsement during tenure as Communications Trainer for two years Took inbound calls from PayPal customers and managed accounts and transactions, resolved disputes and adjudicated fraudulent claims during tenure as CSR for five months FENCE EDUCATION ACADEMY Dormitory Patron ● ● Assisted international students in acquiring, managing, and submitting their government requirements Enforced dormitory regulations VANTAGE INTERNATIONAL Marketing Entrepreneur FEB 2016 OCT 2016 ● ● Facilitated business presentations, attracting clients and business partners Sent invitations to potential clients and business partners to expand the network and partnership opportunities PROFESSIONAL AFFILIATIONS RESCUE STALLIONS Chairman Emeritus Established January 2019 DIVERGENT COACHES Founder Established September 2024 PROFICIENCY IN TOOLS AI Ecommerce Project Management ChatGPT Claude Deepseek Gemini Merlin Perplexity Amazon Etsy novos Shopify Asana Monday.com Notion Trello Content Creation and Management Finances Adobe Express Box Canva Capcut Clipchamp ElevenLabs Facebook Instagram Klaviyo Lark Reddit Veed io Wordpress Brex Expensify Gusto PayPal Payoneer CRM Meetings, Recordings Communications Creatio Compass Salesforce Zendesk Zoho LMS Docebo Moodle Kahoot Odoo Google Meet Loom Microsoft Teams Slack Zoom