John Paul D. Regala

JOHN PAUL D. REGALA Address: E-mail Address: Mobile phone: 12 Concord Street. Laguna Bel Air 1 Sta Rosa City 4026 Philippines- OBJECTIVES • To acquire a position with the potential for advancement where I can utilize my knowledge and experiences. RELEVANT SKILLS • Excellent communication, interpersonal and organizational skills; Knowledge in retail operations management, sales and marketing skills, Customer Service and Technical Skills ; Possesses the ability to manage multiple priorities with demonstrated management skills; Excellent leadership and execution of day to day assignment. Knowledgeable in computer software Mac and Windows. PROFESSIONAL ENDEAVOR August 2018 – April 2021 • • • • • Developing such players who are contending by nature and motivating them. Ensuring that my team players play volleyball in accordance with the standard rules and regulations of the game. Motivating my players to perform well in studies as well as volleyball and providing them with suggestions to improve their game. Explaining to them the importance of 'team work' and 'agility' that can make them win matches. Encouraging all team members to develop sportsman spirit and ensuring that his/her's is the best volleyball team. April 2018 – August 2018 • • • • • • • • • • • • • Resort Manager Redwood Water Park and Resort Over all in charge of the operations of the water park. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Provided excellent customer service in a prompt and courteous manner. Directed and supervised staff members engaged in daily operations. March 2016 – October 2017 • • • Head Volleyball Coach Elementary Department DLSU – Integrated School Restaurant Manager Al Manie Holding Group Kingdom of Saudi Arabia Maintained administrative functions - inventory, employee attendance and counseling. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Coordinated with Executive Chef in conducting daily inventory and organizing restaurant, including creating prep list, cleaning procedures, and food safety. Directed and supervised staff members engaged in daily operations. Assigned posts and designated duties. Provided excellent customer service in a prompt and courteous manner. Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed Trained, and supervised food and beverage service staff. Utilized computers to track orders, manage inventory, and process payments Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. Supervised the preventative maintenance and upkeep of equipment, and facility. Supervised the overall performance of food service facility and kitchen operations. 1 August 2015 – February 2016 • • • • • Provide technical support to Sun Power dealers and home-owners during and after the installation of photovoltaic installations and systems Troubleshooting of photovoltaic installations via phone, email and live-chat. Log all customer transactions and interactions in our Customer Relations Management system and followup assigned cases until resolution is confirmed by caller. Escalate calls as necessary to higher-tier support team members and team lead Strive towards meeting group and individual metrics and targets, including phone response, first-callresolution, customer complaints … as well as individual quarterly key performance indicator October 2013 – July 2015 • • • • • • Marketing Manager Macnotech Industrial Sales LBA I Sta. Rosa Laguna Sold Electronic parts to different companies. Communicated with different kind of people with or without position inside the company (from employee to executive) to propose our products. Prepares contract and forwards documentary requirements to the buyers- • • • Store Manager Rapide Auto Service Center Laguna Technopark, Sta. Rosa Laguna Ensured customer’s satisfaction. Achieved maximum store sales of Php600, 000 per month. Exercised effective inventory management. Maximized store’s safety and the well being of its employees. Increased the effectiveness of the store’s facility. Communicated with different kind of people with or without position inside the company (from employee to executive) to propose our products. February 2005 – November 2005 • • Technical Support Representative Sutherland Global Service / Convergys Philippines Carmona, Cavite / Sta. Rosa Laguna Provides excellent customer service in all situations. Communicates technical terms in a non-technical format that our customer can understand for troubleshooting process. Keeps calm on a very stressful situation. Troubleshoots problem with smart phones. November 2005 – February 2006 • • • • • • Section Head Merchandise, Games, Photos & Other Services Enchanted Kingdom Sta. Rosa Laguna Responsible for the effective and efficient operations of Games Photos and Other Services. Responsible for sourcing, canvassing, negotiations and procurement of supplies, materials and services in accordance with set standards. Monitors day to day sales, inventories and manpower. March 2006 – August 2013 • • Technical Support Representative Sun Power Philippines Sta. Rosa Laguna Store and Marketing Manager Chequered Flag Car Parts & Accessories Paseo de Sta. Rosa Country Market City of Sta. Rosa Laguna Suggested new products that increased earnings by 23%. Expanded sales to include mass- market accounts. Consolidated cash and prepares a balance report 2 EDUCATIONAL BACKGORUND TERTIARY: COLLEGE OF SAINT BENILDE Bachelor of Science in Business Administration Major in Marketing SY 1998 – 2001 SECONDARY: LOURDES SCHOOL OF QUEZON CITY SY 1992 – 1996 PRIMARY: LOURDES SCHOOL OF QUEZON CITY SY 1986 – 1992 PERSONAL INFORMATION Birthday: Marital Status: Nationality: Language Spoken: September 21, 1979 Married Filipino English, Tagalog 3