John Paul Clorion Cabrillos

John Paul Cabrillos Valenzuela City, Philippines -- BPO Professional with 4 years of experience in Customer Service Professional Experience Technical Support Specialist, and Subject-Matter Expert May 2019 - Feb 2020 Sykes Asia Inc. -Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. -Configured hardware, devices, and software to set up work stations for employees. -Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. -Assisted customers in identifying issues and explained solutions to restore service and functionality. -Engaged end users and answered questions via email, phone, website live chat and in forums. Customer Service Specialist, Mentor, and Team Leader July 2018 - April 2019 Teleperformance Philippines -Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. -Used consultative sales approach to understand customer needs and recommend relevant offerings. -Developed working relationships with internal and external customers while assisting with account management duties. -Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes. -Complied with company policies and procedures by encouraging a positive and effective work environment among all employees. -Helped set and manage objectives for quality, productivity and compliance. -Adhered to applicable guidelines and requirements, and assisted the team in doing the same. -Kept team activities in compliance with safety, regulatory and environmental guidelines. -Improved team efficiency and productivity by restructuring workflow and managing assignments. -Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives. Sales Representative November 2017 - June 2018 Vision X Incorporated -Coordinated trade shows and created marketing collateral to reach greater potential customers. -Led educational training seminars and product demonstrations. -Demonstrated products and specific features at customer locations and special events. -Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. -Developed and implemented sales strategies to increase revenue. Customer Service, Technical Support, Sales, Retention Specialist March 2016 - August 2017 Sitel Philippines -Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. -Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. -Offered internal and external customers first-rate customer service to maximize satisfaction and business success. -Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Education Bachelor of Science, Computer Science 2014 - 2016 Access Computer College Bachelor of Science, Business Administration 2016 - 2018 Access Computer College Summary I am a proficient, self-motivated Customer Service Specialist with excellent skill and successful experience of four years. I used to work with Bell Canada, AT&T, T-Mobile and I'm trained to provide a world class customer experience. I also handled a lot of business software including Kronos, Samson, Quikview, and Salesforce. Now, I'm currently working in Google as Technical Support. I have a great passion for working and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. Besides, I have a strong communicative and convincing skill to deal with any kind of consumers. To add more, I also have a basic knowledge in Microsoft Office including word, excel, powerpoint, and also in Google Tools like Sheets, Docs, Gmail, etc. Area of Expertise 1. Scheduling appointments 2. Creating Presentation 3. Providing Customer Service 4. Handling the rude customers easily 5. Organization Skill 6. Updating Database 7. Problem Solving Orientation 8. Planning 9. Computer Proficiency Computer Skills MS Office (Word, PowerPoint, Excel, Outlook), GSuite (Sheets, Docs, Gmail, Calendar, etc.) Created with