John Paul Carlos

JOHN PAUL CARLOS VIRTUAL ASSISTANT PROFILE Dedicated Customer Service and Virtual assistant professional with knowledge of service delivery and proven multitasking abilities. CONTACT--Angeles City, Pampanga SKILLS • Customer Service • Technical Support • Excel • Microsoft Word • Computer Skills • Attention to details • Active Listening • Adaptability • Critical Thinking • Decision Making • Problem Solving • Time Management REFERENCE Ryan Aala Team Leader – Universal Access and Solutions Inc Phone:- Kenneth Han Comesario WORK EXPERIENCE Virtual Assistant – CQ Fluency Data Entry Clerk AUGUST 2023 – NOVEMBER 2024 • Gather data from Database • Creating Quote • Creating Order • Creating COT’s (Certification of Transcription) • Checking of Email • Attending meeting from Manager • Creating Google ads • Creating campaign Freelancer - Swift Sourcing Company Data Clerk – Part time AUG 27, 2023 – FEB 26, 2024 • Gather data and capture information into databases. • Collect documents from various sources. • Extract information from materials • Input data into databases. • Store hard copies of documents. Freelancer – Virtual 101 Data Entry (Transcriptionist) – Part time AUG 27, 2023 – FEB 26, 2024 • Listen to recordings and transcribe those recordings to text files • Ensure accuracy of the transcribed text • Understand details of client requirements regarding formatting and notation • Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission -Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary • Correct any errors or inaccuracies in a timely manner -Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis Team Leader – Universal Access and Solutions Inc Phone:- 1 UNIVERSAL ACCESS AND SOLUTIONS (Sister company of Converge ICT) TECHNICAL SUPPORT REPRESENTATIVE Social Media Account JANUARY 2021 – AUGUST 2023 • Verify client account • Provide Basic troubleshooting steps • Answering client inquiry regarding the products • Provide the link and steps on how to apply or get the products • Endorsing client issue/concern to Concerned team to fix the issue • Provide customer satisfaction CONVERGE ICT Solutions Inc TECHNICAL SUPPORT REPRESENTATIVE Nonvoice account APRIL 2019 – DECEMBER 2020 • Verify client account • Provide Basic troubleshooting steps • Answering client inquiry regarding the products • Provide the link and steps on how to apply or get the products • Endorsing client issue/concern to Concerned team to fix the issue • Provide customer satisfaction THESIS PRODUCTION INTERNATIONAL Data Engineer FEBRUARY 2018 – APRIL 2019 • Gather Data • Editing Picture • Remove the redundant word and photos • Answering client email • Manage order for liquors, beers and wines Sutherland Global Services Customer Service Representative JANUARY 2017 – JANUARY 2018 • Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customer needs to achieve satisfaction EDUCATION City College of Angeles Bachelor of Science in Information Systems ANGELES CITY NATIONAL HIGH SCHOOL High School Diploma 2