John Paul Bugarin

With more than 1500 hours worked as a freelancer and over 4 years of experience as an employed professional, I proudly can say that I have gained the necessary experience and is still continuing to look for possible opportunities to polish my skills. My goal is to provide quality services to clients and give them the expression of being satisfied and happy with the work that I have done.I was trained at Zopim Ltd., the well-known chat support and ticketing system and served as Technical Support and Product Engineer for 2 years. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers.

Aside from being a Customer Support and Virtual Assistant, I worked as a Freelance Wordpress Frontend Designer for more than 2 years. Throughout the years of my experience as a Customer Service Agent and Wordpress Frontend Designer, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.