JOHN PAUL SANIEGA
O N L I N E
P E R S O N A L
CONTACT
-
A S S I S T A N T
PERSONAL BACKGROUND
I'm a Virtual Associate in practice. My goal is to help
entrepreneurs manage their workload by taking over
-
administrative responsibilities like email and calendars,
facebook.com/jp.balaoro.58
phone support and digital design. This will allow them to
focus on the big picture business growth.
EDUCATION
EXPERIENCE
BS Computer Science
ICCT Colleges
TECHNICAL SUPPORT ASSOCIATE
2011 - 2013
Secondary Education
FPFMNHS
2007 - 2011
Teleperfromance | 2017 - 2021
Mentor and train new representatives.
Provide operational management and support to
ensure efficient and timely resolution of technical
support issues.
Diagnose and resolve technical hardware and
software issues involving internet connectivity.
HIGHLIGHTED
SKILLS
Excellent Communication Skills
Problem Solver
SENIOR ASSOCIATE OPERATIONS
Technical Company l 2016 - 2017
Provided basic technical support for clients on a
wide range of company products, resolving issues
at a 98% rate.
Mastered Product Knowledge.
Great Attention to Data
Customer Service and Support
Good Leadership
Multi-Tasking
Technical Skills and Creativity
(Photoshop, Canva and Procreate)
AWARDS AND RECOGNITION
Top 1 Agent - Excellent Customer Satisfaction Awardee
Best QA Score & Outstanding Performance
Employee Experience of the Year 2020
Excellent Feedback Award Year 2020
Coaching Champion Award 2020
