John Patrick Son
San Pablo City, Philippines-
Objective
To be better every day and inspire other people to do the same, hence deliver only the best results
possible.
Work Experience
Customer Service Representative
Techlog Center Philippines - Sta. Rosa Laguna - Santa Rosa City
July 2017 to May 2018
• Conduct basic troubleshooting.
• Process claim for customer’s item(s).
• Transfer calls to designated department if necessary.
• Customer retention.
Customer Service Representative
iQor - Dasmariñas, Cavite – Dasmariñas City
August 2015 to February 2016
• Accept payments for customer's account or provide payment extension to avoid service
interruption.
• Resolve billing inquiries and disputes.
• Change account’s package or doing alterations on customers programming as requested.
• Transfer customer to dedicated departments if their concern is out of our scope.
• Provide basic troubleshooting steps.
• Upselling.
Collections Care Representative
Convergys Nuvali- Sta. Rosa. Laguna – Sta. Rosa City
July 2014 to August 2015
• Handle past due and current accounts.
• Attempt to collect payments from past due customers.
• Resolve customers billing and other concerns in a timely manner.
• Offer payment arrangement as needed.
• Collect detailed information for any suspected fraud.
• Provide basic troubleshooting steps.
• Upselling.
Outbound Sales Representative/ Appointment Setter
AICOM Solutions - San Pablo, Laguna – San Pablo City
July 2012 to July 2014
• Conduct cold callings.
• Persuade leads to attend seminars in exchange of a voucher
•Book an appointment for qualified leads.
• Handle customer under DNC properly.
• Create request for customers who doesn’t want to receive promotional calls.
Education
High School graduate
Mary Immaculate Parochial School - Macalelon, Quezon Province
June 2005 to May 2009
Skills
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Computer literate
Diligent
Great team player/leader
Result driven
Efficient
Quick learner
Detail oriented
