John Patrick Son

John Patrick Son San Pablo City, Philippines- Objective To be better every day and inspire other people to do the same, hence deliver only the best results possible. Work Experience Customer Service Representative Techlog Center Philippines - Sta. Rosa Laguna - Santa Rosa City July 2017 to May 2018 • Conduct basic troubleshooting. • Process claim for customer’s item(s). • Transfer calls to designated department if necessary. • Customer retention. Customer Service Representative iQor - Dasmariñas, Cavite – Dasmariñas City August 2015 to February 2016 • Accept payments for customer's account or provide payment extension to avoid service interruption. • Resolve billing inquiries and disputes. • Change account’s package or doing alterations on customers programming as requested. • Transfer customer to dedicated departments if their concern is out of our scope. • Provide basic troubleshooting steps. • Upselling. Collections Care Representative Convergys Nuvali- Sta. Rosa. Laguna – Sta. Rosa City July 2014 to August 2015 • Handle past due and current accounts. • Attempt to collect payments from past due customers. • Resolve customers billing and other concerns in a timely manner. • Offer payment arrangement as needed. • Collect detailed information for any suspected fraud. • Provide basic troubleshooting steps. • Upselling. Outbound Sales Representative/ Appointment Setter AICOM Solutions - San Pablo, Laguna – San Pablo City July 2012 to July 2014 • Conduct cold callings. • Persuade leads to attend seminars in exchange of a voucher •Book an appointment for qualified leads. • Handle customer under DNC properly. • Create request for customers who doesn’t want to receive promotional calls. Education High School graduate Mary Immaculate Parochial School - Macalelon, Quezon Province June 2005 to May 2009 Skills • • • • • • • Computer literate Diligent Great team player/leader Result driven Efficient Quick learner Detail oriented