John Patrick G. Auayang

EDUCATION COLLEGE: STI COLLEGE Cubao, Quezon City, Philippines Diploma course: E-Commerce Programming From: May 2004 to May 2006 COLLEGE: St. Joseph’s College of Quezon City Course: Bachelor of Science – Major in Management From: June 2001 to May 2004 HIGH SCHOOL: Claret School of Quezon City (1997 to 2001) ELEMENTARY: Claret School of Quezon City (1993 to 1997) WORK EXPERIENCE JOHN PATRICK G. AUAYANG Operations Technical Support Representative II Company: TELUS INTERNATIONAL Philippines, Inc. Account/Program: National Field Support – Assignment and Activations Indonesia address: Jalan Tepekong 1 No. 9 RT 002/011 Grogol Selatan, Kebayoran Lama, Jakarta Selatan 12220, Indonesia To give phone service, mobile service, cable TV service, high speed internet service to our Canadian customers both in residential and business side. Answering Inbound calls from our TELUS field technicians and other Departments for troubleshooting. CONTACT From: July 20, 2009 to July 31, 2018 live:jpaphotography_1 for SKYPE SOCIAL MEDIA: Facebook: https://www.facebook.com/jpaphotography IG: @jpaphotog TIER 2 Escalation Customer Support Representative Company: TELUS INTERNATIONAL Philippines, Inc. Account/Program: MICROSOFT XBOX 360 North America PROFILE SUMMARY A Filipino Freelance Photographer and Photography Enthusiasts who now lives in Jakarta, Indonesia. Who is passionate and loves to photograph: People, Places, Foods, Products, and Events. I was a Senior Operations Technical Support agent who had worked with one of the major Telecommunications company in Canada for 12 years. Enables customers experience innovation through the company's CORE Values: Spirited Teamwork, Agile thinking, Caring culture that puts customer first. Can quickly and effectively resolve customer inquiries and other related issues through Inbound call. Giving service quality and satisfaction to the customer. I can multi-task and can work under pressure with minimal supervision. Answering Inbound calls from our Tier 1 Customer Support Agents who needs assistance to resolve the customer concerns about their Microsoft XBOX 360 console. Providing further troubleshooting steps to our Tier 1 Customer Support Agents. From: November 3, 2008 to April 2, 2009 TIER 1 Customer Support Representative Company: TELUS INTERNATIONAL Philippines, Inc. Account/Program: MICROSOFT XBOX 360 North America Answering inbound calls from customers regarding their Microsoft XBOX 360 console experiencing hardware issues. Registering their XBOX 360 console to our system for record purposes. Answering customers’ inquiries regarding the product and services. Providing customers troubleshooting steps and repair. From: November 6, 2006 to October of 2008 SKILLS Computer Skills: Basic knowledge in MS Word, PowerPoint, Excel, can do multi-tasking, answering or responding to emails using laptop or smartphone, navigating the internet using search engines: Google, Chrome, Mozilla Firefox, Internet Explorer, Yahoo, MSN Photography Skills: INTERMEDIATE – Can do Portraiture, Fashion Photography, Food Photography, Product Photography, Can cover Events like: Birthdays, Baptismal, Pre-Nuptial, Weddings, Light assistant (for indoor/outdoor photo shoot), Can also be a 2nd photographer/shooter. Photoshop Skills: Basic to Intermediate. Other photo editing tools that I use: Adobe Lightroom, Adobe Lightroom CC for mobile, Snapseed. Work Ethic: Team player, Can do multi-tasking, Can work graveyard shift, Can work under pressure, Can work with minimal supervision, Can work maximum 8 hours a day, Can work 5 days a week. Additional Information: Address in the Philippines: 43 Maningning Street, Teachers Village West, Diliman, Quezon City 1101, Philippines Date of Birth: March 3, 1980 Country: PHILIPPINES Nationality: FILIPINO Civil Status: Married