John Neil Borlongan

JOHN NEIL C. BORLONGAN ADMIN SUPPORT SPECIALIST / ECOMMERCE SPECIALIST / TECHNICAL AND CUSTOMER SERVICE SUPPORT PROFILE CONTACT-524 Ipil St. Seaview Sub, San Rafael II Noveleta Cavite, Philippines linkedin.com/in/neilborlongan-14a822139/ tinyurl.com/jnb-va-portfolio APPS/TOOLS Gemini, Chat GPT, Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar, Google Sites, Google Forms, Looker Studio, Excel, Word, PowerPoint, Outlook, Skype, Slack, Calendy, OneDrive, Trello, Canva, Adobe Photoshop, DropBox, Amazon Seller Central, Jungle Scout, Helium 10, QuillBot, LastPass, Zapier, Discord, Facebook Meta, Twitter X, Instagram, TikTok, YouTube, GitHub, Salesforce, Gorgias, Monday.com, Go High Level PROGRAMMING Postman, Eclipse, Oracle, Android Studio, MySQL, PostgreSQL, Microsoft SQL Server, Visual Studio, Notepad++, Sublime, Dataview 360, DataEngine, LUA, JavaScript, MySQL, Python, JAVA, Pentaho, JQuery, CSS, HTML, PHP, Postman EDUCATION Bachelor of Science in Information Technology Major In Mobile and Internet (Jun 2015 Nov 2019) Asia Pacific College, Magallanes, Makati City, Philippines Hi, I’m a skilled and versatile Virtual Assistant with a strong background in data analysis, e-commerce support, and administrative tasks. I have proven ability to manage multiple projects simultaneously, prioritize effectively, and deliver high-quality results. SKILLS Admin Virtual Assistant, eCommerce Support, Data and Reports Specialist, Technical and Customer Service Support Organizational and multi-tasking skills, Project and Tasks Management, Prioritization IT, AI, Computer Software and Hardware Technical Skills, Problem Solving, Critical Thinking CRM utilization, Data Entry and Management, Data Analysis, Reports WORK EXPERIENCE Virtual Freelancer Admin and eCommerce Support / Data and Reports Specialist Dec 2023 - Dec 2024 · 1yr Provided general admin tasks support and also assisted in the client’s Amazon store. Worked on basic product listings and optimizations, image editing, respond to customer inquiries, create competitor analysis, conduct supplier research. Extract ecommerce monthly raw data and transform into meaningful reports and summaries for the client. Admin Support / Customer Service and Tech Support Mar 2023 - Dec 2023 · 9 mos Assisted with general admin tasks like email management, appointments setting, research, data analysis, transcriptions, slide presentations, reports creation, google drive files organization. Provided remote software and apps technical troubleshooting, customer service, customer support, remote assistance, and CRM data entry. GDS Link, LLC IT DELIVERY TEAM LEAD IT SOFTWARE ANALYST Oct 2021 - Mar 2023 · 1yr 6 mos Apr 2020 - Oct 2021 · 1yr 7 mos Designed/Implemented/Maintained project plans /initial builds and system architectures, change orders, maintained client’s Front and Back-end systems, developed a banking system using the company proprietary tools. Managed a small team, conducted agile scrum methodology, shared best practices, effective project implementations, and UI interfaces. Conducted training on proprietary and on-the-shelf reporting tools. Established strong client relationships, addressed concerns and ensured satisfaction.