John Mwangi Gikundi

I’m John Mwangi Gikundi, a highly dependable and versatile professional with over 5 years of experience as an Online Chat Moderator, combined with a strong technical background in mechanical engineering, customer service, and digital support services.

As a chat moderator, I’ve worked with various platforms, maintaining safe, respectful, and engaging environments for online communities. I have handled high volumes of messages, ensured compliance with platform guidelines, flagged inappropriate content, and maintained user engagement while upholding professionalism and discretion. My communication style is clear, human, and adaptive to tone — whether casual, flirty, or formal — depending on platform needs.

Beyond moderation, I’m also trained as a Mechanical Engineering Technician, with practical experience in maintenance, technical support, packing, and warehouse roles. I’ve operated machinery, performed plumbing repairs, conducted welding work, and supported production teams across different industries.

I also ran my own cyber café business from 2019 to 2025, offering services like printing, scanning, typesetting, customer support, and online applications. This entrepreneurial journey sharpened my digital skills, boosted my customer handling expertise, and improved my ability to work independently under pressure.

I’m fluent in English and Kiswahili and comfortable using a wide range of tools, including Google Workspace, Microsoft Office, CRMs, content moderation dashboards, AutoCAD, and other remote work platforms. I am also familiar with adult content moderation and customer engagement expectations in more sensitive environments, always maintaining professionalism and boundaries.

I’m passionate about remote work, adaptable to different time zones, and committed to delivering reliable, on-time, and high-quality support. Whether you need a chat moderator, virtual assistant, data entry specialist, or technical support hand, I bring experience, maturity, and a strong work ethic to your team.

Let’s connect and explore how I can add value to your organization — I’m available for short-term tasks, part-time roles, or full-time remote collaboration.