RESUME
JOHN MITHAMO
VIRTUAL ASSISTANT, ADMINISTRATIVE ASSISTANT AND CUSTOMER SUPPORT
Email:-Mobile: -/ -
Skype ID:-
PROFESSIONAL SUMMARY
Highly motivated, Detail-oriented, techno-savvy Virtual Assistant and experienced professional with a strong
background in administrative support, customer service, and educational innovation. Experienced in building
customer rapport and streamlining processes to ensure customer satisfaction. Proactive in communication and
problem solving to maintain productive conversation and problem resolution
With more than 8 years in education and more than 3 years of online engagement has honed me with
communication skills adept at managing client experiences with empathy, efficiency and commitment to
achieving set goals.
Proficient in research, data entry, analysis, reporting, evaluation and team leadership. Skilled in using project
management tools such as Asana, Trello, and Google Workspace and tools to streamline processes and improve
efficiency
EDUCATION
Kenyatta University- Nairobi, Kenya
August 2008-December 2012
Bachelor of Education (Science)
Second Class Honors (Upper Division)
Certifications & training
ALX- Africa
August 2024-October 2024
Certified Virtual Assistant
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Skills: Administrative support, project management tools (Asana, Trello, ClickUp), Google
Workspace tools, and AI tools for efficiency, Presentation, online collaboration
Aga Khan Foundation
May 2021-March 2022
Human-Centered Design (HCD)
RITA Africa
October 2024-Ongoing
Data Science and Machine Learning
WORK EXPERIENCE
Project Lead-Schools2030
September 2022-Present
Aga Khan Foundation-Kenya
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Successfully supported assessments by incorporating school-based tools and methodologies into
innovative learning interventions. Improved mathematics performance by 30%
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Conducted assessments and provided feedback to optimize client outcomes.
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Collaborated with stakeholders to collect feedback and reviews to improve on the project. Reduced the
project implementation period by 50%
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Improved client satisfaction scores by streamlining customer feedback processes, analysis and
implementation
Virtual Tutor (Biology and Chemistry)
August 2020-Present
Skooli Platform- Toronto, Canada
● Successfully coordinated multiple lessons across different time zones, demonstrating strong organizational
and scheduling abilities.
● Utilized digital assessment content and incorporated e-learning tools to improve student engagement and
outcomes.
● Used digital tools to create, edit, and share educational resources, including interactive materials, quizzes,
and presentations.
Administrative Assistant, Data Entry and Customer Support
May 2021- Present
Hongwe school
● Streamlined the implementation of TSC appraisal standards, aligning them with institutional needs to
support teacher growth and performance improvement.
● Managed schedules and coordinated appraisal meetings with 100% adherence to the planned calendar,
enhancing the overall efficiency of the appraisal cycle
● Established reporting and summary system using google sheets to collect data and feedback. It improved
the compliance to 85%
• Collected and analyzed continuous assessment data, generating reports used by management to address
performance gaps.
SKILLS
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Client Relationship Management
CRMs – HubSpot and Zendek
AI Tools for Task Automation
Team Leadership and Project management
Python and AWS (Cloud Computing)
Data Analysis & Reporting, Data management (Excell and Google sheet)
Project Management Tools: Trello, Asana, ClickUp
Proficiency in Google Workspace & MS Office Suite
Virtual assistant Tools: Calendar and Gmail
Scheduling and online meeting (Zoom and Ms Teams) and online collaboration
Communication & Organizational Skills
