John Mirando

John Mirando, MSI Roswell, GA 30076 |-| - LinkedIn: www.linkedin.com/in/johnmirando Strategic IT & Product Management Leader | Tech Advisory & Digital Transformation Expert Technology executive with 15+ years of success driving business transformation, digital enablement, and platform innovation in enterprise and regulated environments. Proven record advising senior stakeholders and leading global cross-functional teams to deliver impactful IT strategies, AI-powered collaboration platforms, and scalable digital products. Adept at aligning business and IT through pragmatic, data-driven approaches. Experienced internal and external consultant with deep expertise in Agile, cloud ecosystems, collaboration tooling, and IT modernization. Core Competencies • • • • • • Digital & IT Strategy | AI-Driven Product Development Cloud Transformation | Microsoft 365, Teams, Intune Enterprise Collaboration Platforms | SaaS & Custom Apps Stakeholder & Change Management | Cross-functional Leadership Agile Product Management | Telemetry, KPIs & OKRs Strategic Consulting | Innovation Enablement Professional Experience Ernst & Young (EY) – Global IT | Associate Director, IT Product & Collaboration Tools 2017 – Present | Atlanta, GA • • • • • • • Advised executive leaders across business lines on internal IT product strategy, collaboration tooling, and platform modernization. Directed multi-disciplinary global teams through development and deployment of SaaS, workflow, and microservice-based solutions serving 390K+ global users. Spearheaded Microsoft Teams-based Incident Management Experience (IMX) to streamline global risk workflows, achieving $300K in annual savings. Developed and deployed MARS (Mobile Analytics Reporting Service) – a telemetry framework surfacing app usage insights to inform product decisions and OKRs. Partnered on AI innovation initiatives including Microsoft CoPilot, EYQ AI Prompt Playbook, and a custom Project Manager Agent to accelerate automation and productivity. Led go-to-market execution for internal collaboration tools, driving adoption through enablement, training, and stakeholder engagement. Created a low-code/no-code prototyping framework to reduce IT development cycles and enhance agile experimentation. John Mirando, MSI Roswell, GA 30076 |-| - • Developed executive dashboards to measure platform health and user engagement across M365 and internal applications. MobileIron, LLC | Senior Technology Strategy & Advisory Consultant 2015 – 2017 • • • • Provided IT transformation consulting for enterprise clients across government, education, and finance sectors. Led strategic mobile collaboration and security initiatives, advising on deployment strategies and mobile architecture. Collaborated with product and engineering teams to co-develop secure enterprise apps and mobile-first workflows. Delivered client workshops, stakeholder alignment sessions, and product roadmaps that reduced vulnerability exposure and boosted user adoption. ADT, LLC | Senior Manager, IT Product & Workplace Collaboration 2011 – 2015 • • • Managed end-to-end transformation of enterprise collaboration platforms and workplace technologies. Delivered $12M mobile field force solution, increasing field productivity and reducing call center traffic by 80%. Centralized IT asset management processes across North America, lowering hardware procurement and logistics costs. Education Master of Science in Innovation Northeastern University Bachelor of Business Administration (MIS) Florida Atlantic University Technical Ecosystem Cloud & Collaboration Platforms: Microsoft 365, Teams, Intune, Citrix, Diligent Boardbooks AI & Automation: Microsoft CoPilot, Power Automate, ChatGPT, GROK, Gemini Project & Product Tools: Aha!, Microsoft Planner/Project, Adobe Workfront Enterprise IT Platforms: ServiceNow, BMC, Azure