John Mikhail Velasco

John Mikhail A. Velasco #20 Brgy. Coliling San Carlos City, Pangasinan Philippines- Email:-Skype ID:- OBJECTIVES To enhance my ability and knowledge in any position which maybe deemed appropriate to my capabilities and qualification. SPECIAL SKILLS Computer Literate, I am enthusiastic, reliable and hardworking individual who has over 5 years of experience giving professional, efficient and high quality service to various call center companies. I am skilled in communicating with clients over the phone and email. I have been with sales, retention, customer service department and am eager to learn to use any new tools that get the job done well. I meet deadlines, and don’t make promises I can’t keep. I am a team player, but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service or even sales and anything else you may need help with. WORK EXPERIENCE Position Name of Company Address Length of work Pharmacy Sales Specialist Arriva Medical/ Nations Health 31st St. Bonifacio Technology Tower One Taguig City Philippines February 24, 2014 – December 1, 2016 Legal Officer Collection Specialist SP Madrid Law firm Palaris St. San Carlos City Pangasinan Philippines January 2013 - January 2014 Customer Care Associate/Technical Care Representative (CONVERGYS) 29th floor ADB Building ADB Ave. Ortigas Pasig City August 20, 2012 – December 29, 2012 Customer Care Representative (IBM) International Business Machine Hanston Building san Miguel Ave. Ortigas Pasig City. June 26, 2012 – August 1 2012 Listener Care Representative/ Customer Care Representative (APAC) Leyte Academic Center Palo, Leyte Philippines May 23, 2011 – February 28 2012 Customer Service Representative (ALLEZ) 35F Antel Global Corporate Center #3 Julia Vargas St. Ortigas Center Pasig City From August 10, 2010 – January 26, 2011 Sales Utility Clerk (SM MALL) Surplus Shop SM Mall Baguio City From December 13, 2009 – February 10, 2010. PERSONAL DATA Date of Birth:December 31, 1987 Place of Birth:Tacloban, Leyte Nationality:Filipino Height:5’6” Languages: English, Pilipino EDUCATIONAL BACKGROUND Educational Level School and School address Year Graduated Tertiary Virgen Milagrosa University Foundation San Carlos City, Pangasinan SY 2008 – 2009 Vocational Course National Competency II “Health Care Service” National Competency II “Care Giving” 2009 Secondary Basista National High School Basista, Pangasinan SY 2003 – 2004 Primary Coliling Elementary School Brgy Coliling San Carlos City, Pangasinan SY 1999 - 2000 CHARACTER REFERENCE Mrs. Catherine G. Torio Dean College of Midwifery, Health Care Services and Caregivers. Virgen Milagrosa University Foundation- Mrs. Socorro F. Ramos Clinical Instructor Virgen Milagrosa University Foundation- Mr. Humphrey Padua Assistant Vice President for Operations. IQOR - Ms. Glena Marie Limpiado Maceda Customer Service Associate Convergys Philippines - I hereby certify that above information are true and correct to the best of my knowledge and belief.