John Miguel De Belen

De Belen John Miguel General Virtual Assistant PROFESSIONAL SUMMARY Dynamic and results-oriented professional with diverse experience spanning over 2 years across sales, customer service, health insurance provider services, and chat support. Demonstrated expertise in driving sales, delivering exceptional customer service, and managing health insurance processes. Adept at utilizing chat support platforms to enhance client interactions and resolve issues efficiently. Proven ability to adapt quickly to various roles and industries, contributing effectively to team goals and client satisfaction. Tools Proficiency COMMUNICATION Discord Slack Zoom Skype MS Teams Viber Telegram SOFTWARES USED WORK MANAGEMENT Notion Calendly Google Suit --Sta Cruz Canaman Camarines Sur EXPERTISE Customer Service Cold Calling Email Management Data Entry Work Experience Attorney’s Office (Law Firm) Janruary 10, 2022 - March 10, 2022 (Encoder) Encode Affidavit of Loss, Help attorney of Optimizing his computer. Concentrix Naga May 19, 2022 - November 22, 2022 (Health Insurance Provider Services Answer Inbound Inquiries, Confirms if the patient is outpatient/inpatient, look for their health insurance status using Rumba,Avaya and ASD. Claims Processing: Assisted clients with filing and processing insurance claims, working closely with insurance adjusters to ensure timely and accurate resolution. Reporting: Maintained accurate records of policy information, client interactions, and claims, and generated reports to track performance and compliance. Quantrics Naga December 10, 2022 - June 18, 2023 (Sales Representative) Upsell Mobile Phone Data Prepaid and Post Paid, Sell Phone’s Such as Iphone, Samsung, Google Pixel Phones etc. Inbound Sales: Handling incoming calls from customers who may be interested in purchasing products or services. The focus here is on providing information, answering questions, and guiding the customer through the buying process. DMI Magsaysay July 5, 2023 - July 12, 2024 (Customer Chat Support) Compensate players who didn’t receive their rewards in play 2 earn game, Answer Inquiries and replies through chat. Technical Support: Helping players troubleshoot technical issues, such as game crashes, login problems, or connectivity issues. Multitasking: Handling several chat sessions at once, ensuring that each player receives prompt and accurate responses. Reviewing Game Logs: Checking game logs or transaction histories to verify player claims regarding lost items, missing rewards, or technical issues. Ticket Documentation: Keeping detailed records of each chat interaction, including player information, the nature of the issue, actions taken, and the resolution provided.