John Miguel De Belen

JOHN MIGUEL DE BELEN VIRTUAL ASSISTANT | CUSTOMER SUPPORT & LEAD QUALIFICATION SPECIALIST Helping businesses convert inquiries into qualified sales opportunities - Canaman, Camarines Sur - PROFESSIONAL SUMMARY I help businesses handle their daily work so things run smoothly. I can support your business by talking to customers and solving their concerns, screening and qualifying leads before passing them to sales, organizing files and keeping data accurate, assisting with admin tasks so you can focus on bigger decisions. WHAT I CAN DO FOR YOUR BUSINESS HANDLE CUSTOMER CONCERNS SUPPORT YOUR SALES PROCESS I talk to customers, answer their questions, and help solve their problems so they stay satisfied I call and screen potential clients to make sure only qualified leads go to your sales team KEEP YOUR DATA ORGANIZED HELP WITH DAILY TASKS I update records, manage files, and make sure everything is accurate and easy to find I assist with admin work so your business operations run smoothly CAREER HISTORY LEGAL ASSISTANT 2022 to 2023 LEAD QUALIFIER 2024 to 2024 VILLANUEVA LAW FIRM – NAGA CITY VERSATEL – US ACCOUNT Supported legal operations by organizing documents, managing case records, and ensuring accurate data and deadlines for smooth case handling. Pre-qualified leads, gathered key information, and ensured smooth handoff to sales to improve conversion chances. CUSTOMER SUPPORT 2025 to 2026 QUANTRICS – NAGA CITY Improved customer satisfaction by resolving billing, account, and device concerns while ensuring smooth service transitions. TOOLS I USE Slack Microsoft Teams Outlook Telegram Google Docs, Sheets, Drive Microsoft Excel & Word Claude AI Lovable Dev Gemini Chat GPT Capcut Canva SKILLS Customer Support Cold Calling Lead Qualification Data Entry Administrative Support Communication Skills Sales Health Care Insurance