John Michael Razalan

Over the past twelve years, I have built a solid and diverse foundation of experience within the IT industry, with a strong focus on Technical Support and Service Desk operations. Throughout this time, I have had the opportunity to develop and refine a wide range of skills that are essential for success in fast-paced support environments. My career has afforded me the chance to work in various organizational settings, which has helped me adapt quickly to different workflows, technologies, and team dynamics.

One of my core strengths lies in my proficiency with industry-standard ticketing and incident management systems. I have hands-on experience using several popular platforms, including ServiceNow, Freshworks, Zendesk, and Jira. These tools have been crucial in helping me streamline support processes, maintain accurate service records, and ensure timely resolution of issues. My familiarity with these platforms enables me to jump into new roles with confidence and contribute effectively from day one.

Adaptability has been a key aspect of my professional journey. The ever-evolving nature of IT environments has taught me the importance of staying flexible and embracing change. Whether it's learning a new software tool, adjusting to an updated workflow, or stepping into a new project, I am comfortable navigating change and thrive when presented with new challenges. My quick learning abilities and open-minded attitude allow me to stay ahead in a constantly shifting landscape.

Collaboration and teamwork are also central to my work ethic. I have consistently worked alongside cross-functional teams, including network administrators, software developers, and project managers, to resolve complex technical issues and deliver high-quality service. I believe that effective communication and cooperation are essential when working on shared goals, and I always strive to build strong working relationships with my colleagues. This collaborative mindset not only helps in resolving issues more efficiently but also creates a positive and productive work environment.

In summary, I bring over a decade of experience in technical support, a strong grasp of leading service management tools, the ability to adapt rapidly, and a proven commitment to teamwork. I am passionate about using my skills to contribute to operational excellence and to deliver exceptional support to both internal teams and external clients.