John Michael Dumanig Ansok

As a dedicated customer advocate at TTEC, a globally recognized leader in customer experience and digital transformation, I specialize in providing unparalleled assistance to healthcare clients within the realm of customer service excellence. My role involves offering crucial guidance on insurance coverage, pre-authorizations, and co-payments, alongside personalized recommendations for optimal plans and options.

Before joining TTEC, I honed my skills as a customer service representative at Qualfon, a prominent business process outsourcing firm serving diverse industries, including telecommunications. There, I excelled in swiftly resolving phone-related concerns, devising proactive strategies, and consistently delivering exceptional service to customers.

My professional journey has equipped me with invaluable talents, such as meticulous attention to detail and exceptional listening skills, enabling me to proficiently handle complex information and ensure client satisfaction. I am deeply committed to enhancing customer experience and promoting medication compliance.

With a rich background and a relentless pursuit of service excellence and personal growth, I am eager to leverage my diverse expertise to contribute meaningfully to the dynamic team at TTEC.