John Michael Ballesteros

JOHN MICHAEL BALLESTEROS Home Address: Blk.8 Lot 21 Molave St. Brgy.145 Sto. Niño Pasay City 1300 Physical Address: Kensington 4 Blk 8 Lot 27 Lancaster, Brgy Navarro General Trias, Cavite City 4107 Mobile Number: - Email Address: - Objectives: To obtain a full-time position in a multinational company which offers a professional working environment and enable to grow while meeting the corporation’s goals. SKILLS AND ATTRIBUTES I am pleasant, patient, and friendly. A diligent self-starter who is always putting his best foot forward at work, because putting your 100% initiative is one of the pointers to explore your bailiwick. a team player, continuous learner, avid kpop and fashion fan, always seeking opportunities for growth and development and I relish a challenge. I also have a thick skin in handling complaints. Has this insatiable drive to be explore new things. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) VMS, MLS, DocuSign, Sharepoint, Spreadsheet and Internet. Experience with Google Docs, cloud services, and other technology tools. Knowledgeable in technology to communicate via computer, smartphone, or text. Highly organized and able to multitask and work well with fast-paced directions and instructions Able to manage time effectively and efficiently. Able to organize and manage large amounts of files, tasks, schedules, and information Self-directed and able to work without supervision Excellent verbal and written communication skills Strong customer service and presentation skills Able to work nights, weekends, extended hours, and holidays as needed 6 years’ previous experience handling the following: assistant or administrative responsibilities, experience in customer service including Retention and Escalations. Real Estate Management and transaction, Appointment Setter, Vendor Management, Broker Support and Property Preservation and Management. Work Experiences: Altisource Business Solutions Inc. Property Consultant Real Estate and Mortgage September 28, 2015 - May 6, 2020 A. RHSS (RealHome Services and Solutions, Inc) September 28, 2015 – November 28, 2018 www.rhssrentals.com Rental Property Management and Renovation REALHome Services and Solutions, Inc. provides turnkey renovation, leasing and property management of single family residential rental properties throughout the United States. 1.) Role: Application Team Ensuring all applicants was able to provide all the Requirements, including the application fee before forwarding their application to the under-writing team prior to screening If the result of the screening is declined, we send notification to applicants including the agent. If the result is Approved, we send a congratulatory letter including the instruction on how to settle the Security Deposit and Pre-Move-In Requirements. (Agents and Property Managers are included) Application transfer request from one property to another via Propertyware and sending notification email to the listing agent including the Property Manager regarding the changes. 2.) Role: Underwriting Team We check the following: Criminal Background (RealPage), Credit Check (Credit bureau), Income and Rental History (Copy of their Previous Lease Agreement and 6 months Proof of payments) Sending application result (Approved, Declined or Partial Approve) to the application team. Sending secured link for the Security Deposit Payment via Chase Bank and Initial Lease Agreement via DocuSIgn. As soon as Lease Agreement signed, we notify the Property Manager to sign the DocuSign to execute the Fully Signed Lease Agreement to be uploaded via Tenant Portal in Propertyware. 3.) Role: Move-In Team Validating the Move-In Requirements: Transfer of Utilities, Renters Insurance, HOA receipt (as necessary), Settled Payments for the Security Deposit, First Month’s Rent or First and Last Month’s Rent and Fully Signed Lease Agreement. Once completed we send notice to the Agent or Broker or Realtor Assigned to set up the appointment for the move in schedule including the Move-in Form or Checklist. Once Move in Form or checklist received from the Agent or Broker or Realtor with the signed of the newly Tenant we forward it to the Accounts Payable team for their commission and we annotate the list of Repair Issue that needs to be address in the property. All Documents received and forwarded are uploaded in Propertyware. 4.) Role: Renewals Team Re-screening all Tenants if they are eligible to renew their lease beforehand. Sending Renewal notice to the Tenants 90 – 60 days before their lease expires. We do this every month up until tenant respond if they will renew or will go for the month to month option or will not renew. Each activity needs to be updated on their profile as part of the business policy for us to monitor each activity that we are doing. Sending notices to the Tenants who are not eligible on renewing their lease. If tenants are requesting for reconsideration, we forward the request to the Property Manager for reassessment. Revised Lease Agreement is executed via DocuSign for those who responded. Tenant and Property Manager should sign the Revised Lease Agreement and once done we upload the New Lease Agreement to their Tenant Portal via Propertyware. 5.) Role: Outbound Team Making outbound calls to all the clients who send their query to a property via Zipwire. Main goal is to convert the Prospect to an applicant and making 130 outbound calls per day. Answering leading question resulting to meeting their expectations. Providing the Following information such as features of the house, Qualification and application processes, and viewing schedule. Leaving Voicemail and sending email to those unresponsive or cannot be reach clients. Sending and uploading EOD and hourly report to the seniors to monitor the productivity via outlook and sharepoint. 6.) Role: Chat Support Answering all the queries via live chat, email (Outlook) and Desktop (via Propertyware and via Tenant Portal). Will serve as a front liner by forwarding all concerns to the right department in collaboration to addressing the issue. 7.) Role: Tenant Support or Escalation Team Handling complex issues that may require extensive critical decision-making, based upon to the Tenant’s needs and expectations. Commitment to update and resolve the issue of the Tenant. Exhausting all the resources and summing up all information gathered from all the department. (Utility Team, HOA, Repairs Team, Assigned Agent, Renewals, Property Manager assigned, Vendor Assigned and Accounts Payable) Providing hotel accommodation to Tenants whose property is “uninhabitable” Ex: Flooded, Unsecured House and etc. B. HUBZU November 28, 2018 - May 6, 2020 www.hubzu.com Leading marketing platform bringing home buyers and sellers together. A leading online marketplace for end to end real estate auctions. 1.) Role: Broker Support Walking thru Agents, Realtors and Brokers to obtain access in the property Performing License activity by using Mirror to obtain full access on their profile. Using the state site such as www.Arello.com to verify their Real Estate License. Providing information on how the auction or bidding process work and more specification on the website for them to be a Buyer’s Agent. Updating information via MLS under Agent Remarks regarding the Commission, Showing Instruction and Current update of the property. 2.) Role: Customer Service Helping a Prospect Buyer on how to make an offer, register and set up an appointment to the assigned Agent to view the property. Generating access code to a property that has a security locked installed via www.masterlock.com Providing time frame of the auction date, status of the property, providing alternate option if auction is ended (Back Up Bid) and lastly, Property and BID Deposit fee. Assisting Prospect buyers to the right people who could address the issue whenever they request to withdraw the BID, contract and purchase cancellation. Collaborating with the Asset Manager, Document Processor, Listing Agent, Atlanta Support and Closing Coordinator to obtain best resolution. Helping Seller or Sellers Agent on how they can lease their property using Hubzu’s platform by providing secured link to fill out the form for them to create a profile. 3.) Role: Case Resolver under AFS (Altisource Field Services) and PPI (Property Preservation and Inspection) Assisting HUBZU customer service in resolving issues such as Property Status, Access Code Issues, Property Maintenance and Yellow Stickers. Helping Brokers, Agents and Realtors on how to gain access at property regardless if it is a gated community, condo and etc. after passing the License Activity. Maintaining and securing properties under REO (Real Estate Owned). Assisting existing Tenants or occupants requesting to cease all the activities in the property such as preservation, securing and maintenance. Addressing Code Enforcing Officer to any kind of Property Violation. Assisting Contractors and Vendors on their VMS Access, payments and any inquiries via VMS. Managing newly or existing case via IcaseWork and assigning task to a specific department such as utilities, coordinators, contractors, vendors and listing agents. 24/7 Customer Philippines Inc. Retention Care Analyst Optus Mobile Post-paid Australian Telecommunication Account March 3, 2015 – August 29, 2015 Saving customer who are threatening to cancel service by presenting several options “save offers” and providing best quality customer experience. Establishing human connection by means of Listen, Own and Value and most of all digging deep the concern in a form of good communication skills to achieve the root cause of the issue. Making Inbound and Outbound calls to the customer in order to address the issue in a timely manner. Performing Basic troubleshooting steps, Billing explanations, Disputes and Payments, Upselling products such as Fix line services, Mobile Broadband, Prepaid and landline service. Lastly handling coverage concerns. Convergys Customer Service Representative AT&T Prepaid Mobility USA Telecommunication Account September 2013 – September 2014 Making Inbound and Outbound calls to the clients and addresses their concerns. Performing troubleshooting activities, assisting billing process, renewing of rate plans, adding bolt-on and explaining coverage concerns. Exhibits customer service satisfaction by means of being quick, efficient and concise. Multitasking is one of the best keys to provide quick service and by answering customers concern specially when performing troubleshooting steps. SPI- Global Customer Service Representative Netspend US Prepaid Debit Card Account December 2012 – August 2013 Receives calls from clients and address their concerns. Exhibits customer service satisfaction by means of being quick and efficient. Is expected to be multi-tasking by answering customer’s concern and annotate the issue. Educational Attainment: Tertiary:IMMACULATE CONCEPTION COLLEGE - ALBAY Daraga, Albay Bachelor of Science in Nursing Graduated on March of 2012 Secondary:ST. MICHAEL ACADEMY Oas, Albay Graduated on March of 2008 Primary:OAS SOUTH CENTRAL SCHOOL Oas, Albay Graduated on March of 2004 PERSONAL INFORMATION DATE OF BIRTH:January 9, 1992 PLACE OF BIRTH:Nabua Camarines Sur AGE:28 years old HEIGHT:5’7 ft or 170 cm WEIGHT:61 kg CIVIL STATUS:Single CITIZENSHIP:Filipino RELIGION:Catholic FATHER’S NAME:Edmund N. Betco MOTHER’S NAME:Myla D. Ballesteros TRAINING AND SEMINARS ATTENDED Leadership and Peer Counselling Universidad de Sta. Isabel Naga City Youth Ambassador for Peace Immaculate Conception College – Albay Daraga, Albay Empowering Youth Leaders for Global Peace 4504 Iraya Sur, Oas, Albay Oas, Albay Philippine Red Cross Leadership Formation Course PRC main office old Albay CHARACTER REFERENCES Cristina Castillo Director AFNI Philippines Inc- Gemma Trumble PIM Data Administrator MicroSourcing Careers - Katrina Isidro Senior Operation Manager IBEX Global- Ditoy Marfori Team Leader Convergys Makati City- Nino Mancera Team Leader SPI-Global Pasig City- Nilda I. Dela Fuente, RN, MAN DEAN, College of Nursing Immaculate Conception College-Albay Daraga, Albay - Nicole Pauline Rubis Senior Executive NUskin & Pharmanex Corp- I hereby certify that the above information is true and correct to the best of my knowledge and I have withheld nothing that can affect my application. John Michael D. Ballesteros Applicant