John Merck Macasaet

JOHN MERCK MACASAET GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE As a highly organized and self-motivated professional, I possess excellent time management skills, Customer service and can effectively prioritize tasks to meet deadlines. I take ownership of my work and demonstrate a high level of accountability and reliability. WORK EXPERIENCE Ooma Japanese Rice Bar Ooma Rockwell- Makati City,Philippines The Moment Group Establishment Manager May 2015 - Present(8 years and 8 months) Sales and Profit Maximization Efficient Operations Oversight Exceptional Service Administration Food Safety Standards and Sanitation Practices Effective Team Leadership and Development Brand Reputation Management The Marco Polo Hotel- Davao Davao City Dining Attendant April 21,2009-January 27,2010 Deliver Outstanding Customer Service Maintain Positive Guest Relations Uphold 5-Star Standards Fulfill Assigned Tasks from Superiors Execute Front-of-House (FOH) Duties and Operations VIRTUAL ASSISTANT TRAINING SURGE FREELANCING MARKET PLACE GENERAL VIRTUAL ASSISTANT COURSE MAY- JULY 2023 SURGE FREELANCING MARKET PLACE APPRENTICESHIP PROGRAM OCTOBER 2023- DECEMBER 2023 EDUCATION Samson Polytechnic College 2 year Hotel and Restaurant Management Davao City, Philippines- INFORMATION --Unit 714 Joya Building, Rockwell, Makati City Passport: P-B - June 1, 2031 SKILLS SUMMARY Lead Generation Social Media Management Customer Service Excellence Administrative Proficiency Leadership Aptitude Sales Techniques Results-Driven Planning and Organization Effective Communication and Interpersonal Skills Guest Complaint Resolution Creative and Innovative Problem-Solving Financial Management Competence Staff Training and Development Problem Solving, Analysis, and Critical Thinking Accountability and Dependability Adaptability and Flexibility Stress Management Techniques AWARDS RECEIVED Best Team Player Operations Manager Choices Award Food and Sanitation Audit Passed Award LANGUAGE SPEAKING English Tagalog Visaya