-MATTHEWS• LinkedIn
VILORIA
WORK EXPERIENCE
DuExt LLC – Remote
Apr 2022 – Apr 2025
Role(s): Assistant Property Manager
Oversees property rentals, including marketing vacancies, negotiating leases, and ensuring
property security and upkeep.
Manages financial operations, such as rent collection, expense management, and budget
forecasting to meet financial goals.
Ensures tenant compliance and property maintenance by addressing complaints, enforcing rules,
inspecting units, and planning renovations.
Brightline Management – Remote
Role(s): Assistant Property Manager
Aug 2024 – Dec 2024
Managed property operations, including tenant relations, lease administration, maintenance
coordination, and vendor management.
Handled leasing and financial tasks, such as marketing properties, processing applications, rent
collection, and budget tracking.
Resolved tenant issues and prepared reports, ensuring compliance, tenant satisfaction, and
informed management decisions.
Cognizant
Dec 2022 – Aug 2023
Role(s): Senior Process Executive
Assist businesses and agents by responding to inquiries, clarifying policy details, and ensuring
accurate insurance information.
Provide tailored insurance solutions by leveraging product expertise, calculating quotes, and
recommending coverage options.
Facilitate policy issuance by preparing applications, securing underwriting approval, and ensuring
compliance with requirements.
Wells Fargo
Jul 2018 – Nov 2022
Role(s): TSR/Online Banker and Fraud Specialist
Support online banking services by assisting with enrollment, application setup, and business
account verification.
Resolve customer inquiries related to online banking, bill payments, and transaction disputes,
ensuring a seamless banking experience.
Investigate and prevent fraud by identifying irregularities, researching claims, and escalating issues
as needed.
Sykes Asia Inc.
May 2016 – May 2018
Role(s): Retirement Accounts Representative and Brokerage Specialist
Manage IRA transactions and account documentation, ensuring accuracy and compliance with
regulations.
Support brokerage operations by overseeing trade history, fund transfers, and coordinating with
brokers to meet client needs.
Assist with banking services by scanning documents, processing account changes, and providing
teller or call center support as needed.
EDUCATION
Digital Multimedia Arts
STI College
