John Mark Mesias

John Mark Sunga Mesias Summary Customer Service Representative specializing in providing excellent customer experience through different platforms. Experienced in answering customer’s enquiries regarding client’s products and routinely improves customer satisfaction scores and metrics. Strong customer service oriented employment background. Skill Highlights    Contact Address: Blk 6 lot 9 phase 2 Andrea Paz, Barandal, CalambaCity, Laguna Phone:- /- Email:-m Languages English - C2 Tagalog - C2 Communication Etiquette Multitasking Complex problem solver    Call Handling Answering product questions Service-focused Experience Customer Service Representative - 06/2017 to 03/2018 Alorica Lipa, Batangas Comcast West Billing Department  American based TELCO Company.  Answer Customer’s concern regarding monthly bill for internet service.  Upselling products every call with monthly fiscal sales quota. Customer Service Representative – 04/2018 to 03/2020 Concentrix Philippines, Alabang, Muntinlupa Optus Fixed Onboarding Department  Australian based TELCO Company  Answering customer enquiries regarding the status of the product orders  Inbound/Outbound Calls for modem delivery for customers  Monitor New Customer accounts for the next 30 days upon Service Activation which includes, Order tracking, Billing enquiries and Technical Assistance. Personal Info Civil Status: Married Spouse: Chalice Mesias Date of Birth: 12/30/1993 Place of Birth: Pampanga Citizenship: Filipino Age: 26 Education Tertiary: Asian College of Science and Technology- 2011 – 2012 Computer Science (Undergraduate) I hereby certify that the information I have provided is true to the best of my knowledge. John Mark Mesias Applicant