John Mark Logue

 Profile Summary Self motivated Sales Associate with 5 years of experience in B2C environments. Recognized for capability to communicate with customers either 1on1 or with a group, providing exceptional service that ensure client retention and unbiased positive feedback. Demonstrated ability to ensure increased sales through up-selling techniques as well as implementing processes that drive profitability. Highest sales performer of the year for consecutive 24 months while consistently outperforming sales goals. John Mark Logue Outgoing and Enthusiastic Sales Associate  Employment History Visa advisor - Enhance Visa, 2nd Floor One Mango Mall General Maxilom Avenue Cebu City March 2016 - currently employed • Calling an average of 4 leads per day to qualify and eventually close the sale. • Doing online sales presentations via Zoom every Friday's and Saturdays with an average of 8 attendees. • Closing rate of 3 out of 10 prospects. • Achieve an average of 200% of sales goals for 5 consecutive years. Personal Information • Communicate with Admin, Documentation team & Visa team to ensure seamless and successful Visa application. S. Osmena Street Lapu-Lapu City Philippines • Manage proper expectations for prospects & discuss the possibilities of their new life in Canada, Australia & New Zealand. -- • Provide outstanding customer service, receiving 95% in customer service feedback surveys. Team Manager - Tech Mahindra, IT park Professional skills B2C Sales  Customer Service  MicroSoft Office  June 2015 - December 2015 • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. • Provides statistical and performance feedback and coaching on a regular basis to each team member. • Writes and administers performance reviews for skill improvement. CRM  • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Excellent Communication Skills  • Ensures employees have appropriate training and other resources to perform their jobs. Problem Solving  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Presentation Skills  Technical Support  Cold Calling  Closing the sale  Detail Oriented  Google Forms  Microsoft excel  Facebook adds  • Responds to and resolves employee relations issues expressed by team members. • Addresses disciplinary and/or performance problems according to company policy. • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. • Assists the manager with daily operation of the call center to include the development, analyzes and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. • Works as a leader of special projects that are important to area/process improvement. • Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively. • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives. • Uses appropriate judgment in upward communication regarding department or employee concerns.  Education Marine Engineering - Salazar Institute of Technology, Labangon Cebu City Jan 2012 - Jun 2014 • 72 Units finished Languages English  Bisaya 