JOHN MARK IBANEZ
TICKET CHECKER
CONTACTS--Brgy. Pahanocoy, Sitio
Aning, Purok
Maghirupay, Bacolod
City, Negros Occidental,
Bacolod city, 6100
ABOUT ME
Experienced customer–oriented professional with over 12 years’ experience working in both
private and government sectors and a Sub-Professional Civil Service Eligible. professional with
strong multi-tasking skills and ability to efficiently prioritize task. in-depth knowledge of resort
operations working as Front desk staff at Mambukal Resort, Consistently delivers first-rate
service and fosters positive relationships with guests to promote customer satisfaction and
loyalty.
WORK EXPERIENCE
SKILLS
Proficient in Computer
Hardware,software program
and Applications like using
Microsoft Word/Excel, Data
Entry, spreadsheets,
Powerpoint and Email
Management.
Being adaptable and flexible
has enabled me to challenge
conventional ways of working
and learn new and more
efficient working techniques
and diverse workstyle.
Teamwork/Team Player skills
Possess strong commitment
to team environment
dynamics with the ability to
contribute expertise and
follow leadership directives
at appropriate times. Thrive in
a team environment and
work well with others as well
as working independently.
Readiness to learn and
eagerness to grow
Effective Customer Service
Front Desk Clerk, EEDD-Mambukal Resort (Province of Negros Occidental), Bacolod
city
Mar 2012 - Mar 2020
- Incharge of all Guests reservations and bookings for the use of cottages and other facilities
- Incharge of all Guests that are Checking in and out of the resort and attends to their needs,
inquiries, and requests
- Issues receipts of payments and Maintain updated records of bookings and payment records
of all transactions made at the resort.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to
accommodate guests’ needs
- report to Supervisor possible repairs and maintenance at the resort
Mambukal Admin Office - Bacolod City
April 2020 - Present
- Prepares Purchase Request, ALOBS, Vouchers for either procurement of supplies, bills, fuel,
reimbursement, and Cash Advances
- Logs/ records all Purchase Requests, abstracts of Bids & Voucher for easy Tracking
- organize and Files important documents such as Delivery receipts, Quantity of Bids, abstract
of bids and resolution, DTR's, Trip Tickets, Fuel Consumption, and Stock Cards,
Medical Representative, GETZ Pharma Philippines, Quezon City
Sep 2009 - Jan 2012
- Selling the company's medications to doctors, pharmacists, and other relevant healthcare
professionals.
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to
promote company medications.
- Developing an in-depth understanding of company medications.
- Building and maintaining good business relationships with customers to encourage repeat
purchases.
- Following up on leads generated by the company.
- Preparing company and product presentations for potential customers.
- Researching competitor’s medications and their respective market performances.
- Keeping abreast of new developments in the medical field to determine the effect of such
developments on the company's business strategies.
- organizing appointments and meetings with the community- and hospital-based healthcare
Provider
-negotiating contracts
- meeting both the business and scientific needs of healthcare professionals
Problem Solving Skills
Handling complaints from
guests, clients, customers or
co-workers. Combines
patience, determination, and
persistence to address
customer issues. Skilled at
evaluating options and
generating solutions
Office Organizational Skills
Competent in basic
accounting procedures,
preparing Purchase Request,
ALOBS, Vouchers, refund
request Reconciling of daily
record and reports. Able to
complete mathematical
calculations with a high level
of accuracy. Able to deal with
confidential or sensitive
information. Ability to quickly
learn new and complex
software.
maintaining detailed records of all customer and potential leads
- attending and organizing trade exhibitions, conferences, and meetings
- managing budgets and reviewing sales performance
Medical Representative, PHARMALINK Philippines
May 2006 - Jun 2009
- Selling the company's medications to doctors, pharmacists, and other relevant healthcare
professionals.
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to
promote company medications.
- Developing an in-depth understanding of company medications.
- Building and maintaining good business relationships with customers to encourage repeat
purchases.
- Following up on leads generated by the company.
- Preparing company and product presentations for potential customers.
- Researching competitor’s medications and their respective market performances.
- Keeping abreast of new developments in the medical field to determine the effect of such
developments on the company's business strategies.
- organizing appointments and meetings with the community- and hospital-based healthcare
Provider
-negotiating contracts
- meeting both the business and scientific needs of healthcare professionals
maintaining detailed records of all customer and potential leads
- attending and organizing trade exhibitions, conferences, and meetings
- managing budgets and reviewing sales performance
Service Crew, Pizza Hut, Bacolod City
May 2003 - Nov 2003
greeting customers, recommending food items, collecting payments, promoting special deals,
operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring
quality control.
EDUCATION
Bachelor of Science, University Of Saint La Salle, Bacolod City
2006
Marketers Union Member - 2004-Mar 2006
Marketers union Public Information Officer - 2005-Mar 2006
High school diploma, La Consolacion School Gardenville, Bacolod City
1998
