John Mark Doria

JOHN MARK DORIA VIRTUAL ASSISTANT SKILLS PERSONAL PROFILE Versatile, highly motivated to constantly develop my skills and grow professionally. I am longing for regular feedback and can positively produce result with minimal supervision. Exceptional English verbal and written communication skills Highly skilled and committed in providing excellent customer experience Ability to follow instructions and deliver quality outcome WORK EXPERIENCE Communication Coach CONTACT 61 Juan Luna Street, Parang, Marikina City, Metro Manila Philippines 1809-- - TELEPERFORMANCE FEB 2019 - MAY 2021 Trained and developed representatives to ensure excellent customer experience Created and managed project improvement in customer service in phone, email and chat supports Scheduled training and coaching both individual and team sessions Managed performance through data analysis and reporting Foundations and Product Trainer Phone, Email & Chat Customer Service Representative TELEPERFORMANCE / AFNI MAY 2014- FEB 2019 EDUCATION Philippine Normal University Bachelor of Science in Chemistry for Teachers 2012 Assisted customers resolve concern via phone, email & chat Facilitated classes both English communication and product specific modules Conducted examinations and certifications both in agent and managerial levels Scheduled training sessions and classroom reservation Monitored daily attendance and performance to clients and managers