John Mark Cleofas

John Mark is a Senior Cloud Service Manager at OpenText, a global leader in information management and digital solutions. He has a Bachelor of Science in Information Technology from the Pamantasan ng Lungsod ng Maynila, where he achieved academic excellence and honed his analytical skills.

In his current role, he manages end-to-end delivery for a set of accounts, helping customers implement new trading partners and grow their supply chain faster and more efficiently. He collaborates with cross-functional teams to ensure prompt and quality service delivery, and serves as an escalation point and a sub-lead for his team. He is also a champion of employee engagement, representing and coordinating with his co-workers for inter-company events.

Before joining OpenText, he was an Operations Team Leader at DXC Technology, where he managed 20 FTEs for service delivery, incident management, and change management.

He is motivated by delivering value to his customers and his team, and by learning new skills and technologies in the dynamic and evolving digital world.