John Mark Carpina

JOHN MARK L. CARPINA-, -, whats app : - PRK. GUANZON, BRGY. MANSILINGAN, BACOLOD CITY,PHILIPPINES OBJECTIVE A highly organized and hard-working individual looking for a responsible position to utilize my educational qualification and analytical skills for mutual growth and success. Demonstrates proficiency in listening and understanding the company’s needs. Familiar with accounting procedures, processes, and software programs. Cultivate positive relationships with co-workers and clients through efficient communication and action-oriented solutions. CORE COMPETENCIES Invoice Processing (Accounts Payable & Receivable) Bank Transfer & Check Issuance Statement of Accounts Management Payroll Processing Vendor & Supplier Coordination: Data Accuracy & Attention to Detail Time Management & Multitasking Client Communication & Relationship Building Process Improvement & Workflow Optimization Microsoft Office Proficiency Problem Solving & Analytical Thinking Inventory Management Order Management Expertise Data Analysis & Reporting Project & Task Management TOOLS PROFICIENCY Quickbooks (Online and Desktop) Slack Zoom Taxjar Toggl Skype Click Up Zendesk SalesForce Gusto Corpnet and City and State Tax Filing Sites Cloudbeds Toast Xero Microsoft Products(Excel,Word,PPT,etc.) Loom Canva Grain Lastpass Google Apps (Meet.Sheet,Drive,Voice) PROFESSIONAL EXPERIENCE Humm Accounting Accounting Admin August 2024 - Sept 2024 Oversee accounts payable (AP) tasks, including invoice processing, data verification, and vendor payments. Handle accounts receivable (AR) duties, such as issuing invoices, collecting payments, and following up on overdue accounts. Time Sheet Encoding and Payroll Payments for Clients Calculate and file sales tax for clients. Participate in developing and maintaining standard operating procedures (SOPs) to ensure efficient client service. Assist and Communicating with onboarding new clients, including data entry and account setup and addressing issues. Manage and respond to client emails in a timely and professional manner. Emb Gas and Service Station Accounting Staff Oct 2021-July 2024 Invoice Processing for both accounts payable and accounts Receivable Payment Recording for bank transfers and check issuance Statement of account Issuance to clients Calling and Verifing Inventory Availability in Inventory Data, supplies ordering and follow up orders Balance sheet, Profit and Loss, Cash Flow Monitoring General Ledger Management Process payroll for employees, ensuring accuracy and promptness. Communicate with customers and vendors for order updates or invoice follow ups Transcom Worldwide Inc. Customer Service Representative - Retention Specialist August 2019 – October 2020 Respond to phone inquiries, providing quality service about product availability or order status. Acknowledged by supervisor for quick complaint resolution on first call. Excel in service-oriented environments, effectively communicating with diverse customers. Make outbound Calls for order updates and follow up resolution. Ticket Creation management Selling products or services to customers, and representing the brand. Panasiatic Solutions Inc. Customer Service Representative - Technical Specialist,Local ERD Respond to phone inquiries, providing quality service about product availability or order status. Demonstrate proficiency in billing and data analytics. Utilize multitasking skills for tasks such as data entry, application system entry, and interpersonal communication. Selling products or services to customers, and representing the brand. Assisting in Troubleshooting Service issues and complains EDUCATION & CERTIFICATIONS Bachelor's degree in Accounting Technology Carlos Hilado Memorial State College (CHMSC -FT) 2017 to 2021 Bachelor’s of Science in Engineering Technology -Electrical Engineering (College level) Technological University of the Philippines 2010 to 2012 Quickbooks Online Accountant Proadvisor Certification January 2013 - June 2017