John Mark Betes

John Mark Betes Customer Experience / Excel Specialist / Administrative Work EDUCATION Caloocan, Philippines-johnbetes SKILLS Customer Service Phone Support Email Support Microsoft Excel Admin Tasks PROJECTS Budget Project Financial spreadsheet that shows an overview of income and expenses, expenses breakdown and savings calculator. https://bit.ly/3 UiXMMh (Nov 2022 Zero to Mastery Present) Academy Business Intelligence Analyst Learning more advanced Excel skills like Power Query, Power Pivot Tables, and the Dax formula language. https://zerotomastery.io/careerpaths/become-a-businessintelligence-analyst/ Zero To Mastery Academy Excel Beginner to Advanced Bootcamp https://zerotomastery.io/courses/ excel-bootcamp/ Data Analysis & Modeling Our Lady of Fatima University Bachelor of Science, Information Technology CERTIFICATIONS Excel Bootcamp: Zero to Mastery Andrei Neagoie ZeroToMastery.io (Nov 2022) WORK EXPERIENCE (Mar 2021 - Jun Flagship One Inc 2022) Customer Account Manager Taking phone calls for customer service and sales. Managed and outsourced customer orders. Updating customer details in Google Sheets and Docs. Responding to customer emails. http://www.fs1inc.com (Oct 2020 - Feb Spypoint 2021) Technical Support Worked with the company as a technical support representative. Helped customers with their trail cameras, initial setup, how-tos, and troubleshooting. Also managed customer accounts through the company's CRM. www.spypoint.com (Jun iQor Philippines 2019 ATT/DirecTV/uVerse Oct Customer Service 2020) Representative Promoted to Floor Support / Team Lead Assistant / Nesting Support Assist customers with technical issues by performing troubleshooting over the phone and schedules technician dispatches when needed. In addition, I also assist customers with their billing and changes to their account/service. (Feb 2017 - Jan Concentrix - Apple 2018) iTunes Store Tier 1 Email Advisor Handled email concern about iTunes Store. This includes billing questions, content concerns (songs, movies, apps, in-apps) and account security concerns. (Jan 2016 Teletech PH - Verizon Technical Support - Fiber Jan 2017) Solution Analyst Handled all technical concerns with regards to landlines, Digital TVs and internet service (Mar 2015 Convergys L1 Phone Oct 2015) Telstra Customer Service Representative Handled billing concerns and assisted customers in upgrading/downgrading their services.