John Mar Armemtno

JOHN MAR ARMAMENTO 📍 Mandaue City, Philippines | 📱- | 📧- PROFESSIONAL SUMMARY Detail-oriented and proactive professional with over 7 years of experience in administrative support, billing coordination, customer service, and office operations. Proven ability to handle multiple tasks efficiently, adapt to fast-paced environments, and maintain high accuracy under pressure. Currently enhancing skills in Virtual Assistance and QuickBooks Online. Committed to delivering top-tier remote support and driving organizational success. CORE SKILLS         Virtual Assistance & Admin Support QuickBooks Online & Bookkeeping (in training) Customer Service & Communication Calendar & Email Management Billing & Data Entry Time Management & Organization Problem Solving & Adaptability Microsoft Office & Google Workspace WORK EXPERIENCE Technical Representative / Office Staff / Billing Liaison Rosch Enterprises, Mandaue City | Feb 2017 – Present    Resolved billing discrepancies in coordination with regulatory agencies and finance departments. Assisted customers with inquiries, supported sales operations, and relayed product information. Prepared weekly sales reports and contributed to process improvements. Service Crew / Admin Assistant (Billing) Kettle Foods Corporation, Mandaue City | Nov 2016 – Jan 2017   Delivered exceptional service by addressing customer concerns and de-escalating complaints. Supported back-office billing functions and maintained organized records. Purchasing Officer / Office Staff JC Armamento Development Inc., Lapu-Lapu City | May 2012 – May 2016   Managed vendor relationships and conducted performance reviews. Monitored inventory levels, processed purchase orders, and tracked procurement needs. Service Crew Jollibee, Cebu City | Dec 2011 – Mar 2012   Maintained food safety and service efficiency in a high-volume setting. Promoted positive guest experiences through professionalism and speed. CERTIFICATIONS Virtual Assistant Training – Freelance Academy (2024)      15-hour QuickBooks Online Advanced Training Bookkeeping fundamentals Chart of accounts Bank reconciliation Invoicing, billing & sales orders EDUCATION Bachelor of Science in Computer Science (3rd Year Standing) Cebu Institute of Technology - University PERSONAL DETAILS Age: 33 | DOB: March 20, 1992 Nationality: Filipino | Status: Single