EMPLOYMENT HISTORY
EXPERIENCED PROJECT MANAGER
ALORICA ASIA TELESERVICE
(December 2017 - March 2019)
LERRY GALVE
When it comes to handling basic tasks
for small business owners, I'm your virtual
assistant, it might be common and
ordinary but it is essential to run a
business.
I can help you free up your time, so you could
focus on growing your business.
My 3 years of extensive mixed experience
in the business process outsourcing and
providing virtual assistance has provided
me with a well-rounded background and
enabled me to develop an
analytical/logical approach to tasks,
software skills, and the ability to work
under pressure.
SKILLS & KNOWLEDGE
Lead Generation
Data Entry
Customer Service
Video & Photo Editor
Simple Web Design
Email Management
Email Marketing
Social Media Manager
CONTACT INFORMATION
Cell: -
Facebook: facebook.com/lerry6alve
Skype:-LinkedIn: /In/lerrygalve
Gmail-Manila
Philippines
Managed and coached a team of 20-25 agents regarding
the call they received, Identifying the root cause, what went
wrong, what they should have done, and providing an action
plan for the agent to follow and monitor its activity.
Utilized effective de-escalation techniques to resolve
approximately 40 escalated calls/emails and chat.
Proposed more efficient call/email and chat script to reduce
the average customer handling time.
Manage all the incoming calls that need to be received
within a 30 mins interval, provide an action plan.
Admin task, providing a daily report of team performance,
challenges and an action plan implemented within the day
As previous manager, I think keeping employees motivated
and on track is one of the most important things a manager
can do. We need to have our fingers on the pulse of what
clients or customers need, but also the tools that
our employees need to make magic happen.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA ASIA TELESERVICE
(January 2017- December 2017)
Assisted approximately 60 customers daily regarding with
customers orders, account, unknown charges, and general
questions.
Consistently hitting weekly goal of customer satisfaction,
average handle time, concessions.
Providing extra mile assistance, following up with the
unsatisfied customers to reduce customers churn.
Cross-trained and providing back-up to other Line of
Business when needed.
Maintained up-to-date knowledge about the process/policy
changes to the customers.
Developed highly empathetic client relationships and
earned reputation for delivering exceptional customer
service.
OPERATIONS, RESEARCH AND CUSTOMER
SERVICE ASSISTANT | VIRTUAL ASSISTANT
BEVERLY HILLS CHAIRS
(September - Current)
General Virtual Assistant
Processing orders on Beverly Hills Chairs website, Amazon,
and eBay and creating shipping label in UPS.com.
Answering customer queries from Facebook chat and
email.
Keeping track with the sales by doing data entry, listing
sales on Google Sheets.
EDUCATIONAL HISTORY
Far Eastern University
Bachelor of Science Architecture ( 2012 - 2014)
Being an architecture student, taught me a lot not only by
planning and designing as well on being keen to details,
analyzing the function of the idea by considering the
client's needs, just like the things being done in business.
HOBBIES
Drawing
Traveling
Playing Puzzle and Mystery Games
