John Lerry Fontanilla

JOHN LERRY FONTANILLA - - Bacoor, Cavite EXPERIENCE I-Elev8 Contact Solutions Contact Center Associate August 1, 2011 – December 16, 2011 Rinascimiento Management and Development Corporation Lead Generation Specialist January 20, 2012 – August 31, 2012 West Contact Services Inc. Customer Account Executive Technical Representative / Customer Representative December 19, 2012 – May 28, 2014 Sutherland Global Services Consultant / Account Specialist June 23, 2014 – July 23, 2016  Outbound sales.  Responsible for maintaining sustainable records of sales achievement quotes.  Job duties involve making telephone calls in order to generate prospective clients and grow accounts.  Job duties involve making telephone calls to a business owner in Europe in order to generate prospective clients.  Present and explain the benefits of investing in stock market and overcome objection to convince them how to make an extra income aside from the business.  Responds to a telephone inquiries about the company’s product and services.  Investigate customers complain and resolve the problem. Documents details of telephone conversations and action taken.  Explain the breakdown of customer’s bill of statement. Processed payment over the phone.  Responds to a telephone and email inquiries about the company’s product and services.  Investigate customers complain and resolve the problem. Documents details of telephone or email conversations and actions taken.  Explain the details of each transaction of the customer. Fujitsu Service Desk Analyst / Field Service Coordinator August 18, 2016 – January 18, 2017 Vericle Medical Billing Network Help Desk Trainer February 18, 2017 – July 24, 2017 Lawn Love Recruitment / Application Specialist August 1, 2017 – January 19, 2019 EDUCATION Informatics Computer Institute Advance Diploma in Computer Studies Major in Multimedia Parañaque City 2006 – 2009 PATTS College of Aeronautics Bachelor in Science - Aircraft Maintenance Tech. Parañaque City 2005 – 2006  In charge for engineers on site visit schedule.  Receiving a phone call from customers and discussing engineer availability for technician visit.  To fulfill service requests adhering to the agreed delivery process.  Making sure that no breaching SLA.  Ordering parts for the clients before sending engineers on site.  Home based job that is responsible for assisting client with the software needs.  Assisting clients training for the software and concerns.  Giving an exceptional experience with the client and following up if there is needed.  Home based job that is responsible for assisting client for application follow up.  Cold calling lawn professionals offering the service we provide.  Giving an exceptional experience about the process of application. SKILLS CUSTOMER SERVICE SALES TOOL NAVIGATION LAYOUT DESIGN EYE FOR DETAILS TEAM PLAYER ★★★★★ ★★★★☆ ★★★★☆ ★★★★☆ ★★★★☆ ★★★★☆