John Lanuza

John Rodolfo M. Lanuza III Caballero St. Poblacion, Candelaria, Zambales-- Objective: To be able to join an organization that promotes a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. Qualification Summary: - Goal achiever with a record of success in being one of the floorwalkers/ SMEs in my previous company. - Lead by example and a good motivator. - Results-Oriented and enjoy the challenge of meeting and exceeding goals provided by clients and/or customers. Work Experiences: JCA Business Support Services - January 2019 - Present Operations Manager - Excel Janitorial Account Responsibilities: - Dealing with clients concerns and making sure to hit client goals. - Responsible in processing document request. - Maintaining good service and relationship towards clients. - Very professional in handling business and following company protocols. Team leader - Real Estate Accounts for Fizbo and Pre-foreclosure properties Responsibilities: - Cold calling using call tools and mojo dialer. - Lead the team and making sure to get valid leads. - Doing quality assurance and coaching to maintain good call results. - Handling trainees to be a good customer service agent. Dispute Analyst | Reliant Credit Repair - February 2018 The primary purpose of this position is to help our clients improve their credit scores. My primary service is to work as a liaison between clients and credit bureaus. Other tasks were: - Analyzing Correspondence - Creating security freeze letters like SageStream, Innovis, LexisNexis and ARS - Creating dispute letters - Creating letter to creditors - Checking online monitoring sites - Analyzing clients Utilization Rate Tools used: Credit Repair Cloud, Monitoring sites like Identity IQ, PrivacyGuard, CreditKarma etc. depending on client's preference. Excel, Word and Slack. Skills Acquired: - Multi-tasking - Email/Chat support - Phone handling - Good at Word and Excel docs - Can handle pressure and fast phased job - Attention to details Database Administrator | Nicole Hanson Group with Berkshire Hathaway Home Services May 2017 - November 2017 Tools handled: - Real Geeks (CRM) - Follow up Boss - Aircall (softphone) - Premier Agent for Zillow and Trulia - Slack and Hubstaff TATA Consultancy Services AGL (Australian Gas Light) (Account) Senior Customer Service Representative - June - October 2016 Responsibilities: - Following up and submitting documents for the installation of gas meter / service line on four different states in Australia. (NSW, SA, Victoria and Queensland) - Communicating with the specific Distribution Company / Distributor with regards to gas installation request. -Checking for the request if it will fall under a standard or non-standard installation. Round Point Mortgage (Account) Mortgage Specialist - February - June 2016 Responsibilities: - Handles escrow inquiry / Collections Nationstar Mortgage (Account) Senior Customer Service Representative - May 12, 2014 - February 2016 Responsibilities: - Responsible in maintaining first call resolution. - Providing assistance in processing payment / billing inquiries - Responsible in processing document request - Additional Skills – Soft Collection Trained VXI Global Services Western Union (Account) Customer Service Representative - September 2013 - May 2014 Responsibilities: - Making sure that money transfer is delivered to the right receiver - Providing assistance in processing payment / billing inquiries - Reinstating money transfer - Floor Walker – making sure to hit aht and get a world class call. Stream Global Service Sirius Xm Satellite Radio (Account) Customer Service and Sales Representative - May 2011 - November 2012 Responsibilities: - Resolve customer’s concern, promote products and client loyalty and promote World-Class customer service. - Up-sell/Upgrade individual products and product packages to existing customers. - Ensure that incoming telephone calls are answered in a timely and professional manner. - Overcome objections from customers in order to turn the call around and be able to close the deal. - Technical support representative / Retention - September 2011 - December 2011 - Offer promotion to retain customer. - Customer Service Representative/ S.M.E / Floor Walker - April 2012 - November 2012 Control House International Project Engineer Responsibilities: - Installation of digital indicator in Algeciras, Caloocan and Ermita Water Pumping Station. - Creating installation plan / diagram for the digital indicator position. Educational Attainment: Bachelor of Science in Electronics and Communication Engineering graduate Manuel S. Enverga University Foundation University site, Lucena City 2001 – 2006 TESDA Certified for Basic Electronics Character reference: Jerry Lee Dormido – Team Leader (Nationstar Mortgage) Contact #:- Dek Manikan Contact #:-