John Labrador

 JOHN D. LABRADOR P1 Blk 40 Lot 23 Elenita Heights Catalunan Grande, Davao City 8000 Mobile: - Home: - Email:- SUMMARY I'm a graduate of Business Administration majoring in Marketing Management, with over 5 years of experience in client care and more than a decade in online and face-to-face sales in marketing, data research, and lead generation. EDUCATIONAL BACKGROUND Bachelor of Science in Business Administration major in Marketing Management Holy Cross of Davao College- Best in Marketing Research, College of Business Administration Best in client care at the Bureau of Internal Revenue, Philippines WORK EXPERIENCE Pivotal Results, LLC (DALE CARNEGIE TRAINING) JAN-MAY 2024 Performance Development Advisor At Dale Carnegie, my role focused on scraping leads and generating new prospects to support the sales team. I actively called potential clients, identified their needs, and communicated how Dale Carnegie's solutions could address those needs. My efforts were instrumental in building the sales pipeline and driving business growth. SIMPLICITY.IO 2021 - 2023 Research Lead and Outreach Manager I work directly with the CEO and help her generate new business through lead generation. I help her find and connect with potential clients in the technology and cryptocurrency industry. We help our potential clients find and build their affiliate network by connecting with influencers in their space. CROWDCREATE 2019 - 2021 Research Lead and Outreach Manager I lead a team of 10 people who are specialized in various industries. Our goal is to find and qualify influencers and potential investors for our clients. I am also involved in client onboarding and meetings with angel investors together with our clients. I also strategized our research and outreach efforts to achieve our team's goals. My work at Crowdcreate was characterized by a dedication to delivering results and a commitment to providing value to our clients by creating data-driven strategies, building valuable relationships, and ensuring the success of our campaigns. EXCELLENCE POULTRY AND LIVESTOCK SPECIALIST 2017 - 2019 Area Sales Representative I worked for a poultry and livestock specialist company that provides medicines and vitamins for commercial livestock and pets. I am an Area Sales Representative for Excellence Poultry and Livestock Specialist. My role is to ensure that the outlets in our area have a consistent supply of essential medicines and vitamins for pets and gamefowls. I'm dedicated to promoting our products and maintaining strong relationships with our partners, all in support of the health and well-being of animals in our region. VXI GLOBAL SOLUTION, LLC June 2016 - Dec 2017 Billing and Sales Representative In my position as a Billing and Sales Representative at VXI Global Solutions, LLC, I consistently delivered exceptional customer service by addressing concerns and inquiries with precision and care. I prioritized resolving billing-related issues and guiding customers through their concerns, ensuring they received clear and empathetic communication throughout the process. My role also extended to providing sales support, where I leveraged my product knowledge to assist customers in making informed decisions, enhancing their overall experience with our services. With a strong commitment to effective problem-solving and a dedication to customer satisfaction, I aimed to leave customers with a positive impression of our services, solidifying our account’s brand reputation for outstanding customer care. My role revolved around the dual objectives of resolving issues and fostering a positive customer experience, ensuring that our customers felt valued and well-cared for at every interaction. TELEPHILIPPINES INC. June 2015 - June 2016 Customer Support Representative I consistently delivered world-class customer service by ensuring that each customer interaction was marked by excellence and a focus on first-call resolution. I was dedicated to addressing customer concerns promptly and efficiently, making it a priority to resolve issues in a single interaction whenever possible. This commitment not only saved customers time and effort but also contributed to their overall satisfaction with our services. My work at Teleperformance involved active listening, empathetic communication, and effective problem-solving to understand and address customer concerns. I believed in going the extra mile to provide solutions that met their needs and left them with a positive impression of our company. By maintaining a strong focus on first-call resolution and exceptional service, I helped build and maintain Teleperformance's reputation as a trusted provider of customer care. HOBBIES AND INTERESTS I am a fan of self-help books about marketing, finances, happiness, and leadership. My favorite authors are Simon Sinek, Gretchen Rubin, Dale Carnegie, and Robert Kiyosaki. MY STRENGTHS ANALYTICAL PRESENTATION SKILLS PERSISTENCE SALES-ORIENTED APPROACH FOCUS ON DELIGHTFUL SERVICE ORGANIZED STRATEGY ADAPTABLE CONFIDENT REFERENCES Provided upon request.