John Kenneth Valenzuela

John Kenneth Valenzuela Prk.Mabinuligon Barangay Mansilingan •Bacolod City, 6100 •-•- Education Mansilingan Agro Industrial High School High School (Information Technology) Bacolod City, Negros. Occ June 6, 2013 - March 12, 2017 Mansilingan Agro Industrial High School High School (GAS Strand) Bacolod City, Negros. Occ June 4, 2017 - March 9, 2019 Experience PANASIATIC Bacolod City, Negros. Occ SOLUTIONS Feb 9, 2020 – September Customer Service 28, 2022 Representative ● Resolve complex customer issues without advanced tools, honing my problem-solving skills and critical thinking. Leadership & Activities FREELANCE ACADEMY PH Representative Lapu-lapu City,Cebu June 2022 - June 2022 ● Completed an online webinar, acquiring new skills to enhance my ability in handling task, negotiations and knowledge about objections to prepare for becoming standout VA or freelancer. ● Specific skills gained from the course, such as Real Estate Virtual Assistant Course which includes Customer Service, Administrative Tasks, Listing Management, Transaction Coordination, CRM’s, and Apps and Real Estate Process. Skills & Interests Technical: Microsoft 365 Language: English (C1), Tagalog Interests: Learning and applying new sales approaches to improve performance. - Personal Development - Continually looking to improve communication and negotiating skills. - Problem-Solving strategies - Enthusiastic about finding new methods for resolving customer issues.