John Kenneth Cabrillos

John Kenneth P. Cabrillos Zone 1, Bulua Highway Cagayan De Oro City, Northern Mindanao- Personal Background Birthdate Spouse Child February 1, 1977 Lorna Mae G. Cabrillos Shema G. Cabrillos Educational Background College Xavier university (BSECE) High School Montessori de Oro Elementary Montessori de Oro Work Experience Remote Home-based Work September 2017- Present • Revitalize Sales Development Representative Construction Company B2B Outbound calling to set appointment, develop company relationship, monitor movement for proposal sent to close a sale Slack communications, VBX dial system, Gdocs management, Aweber email management, Facebook inquiry responder, Linkedin prospecting June 2015 – September 2017 • Byte Success Sales Specialist (Medical program) October 2016 – September 2017 Handled multiple campaigns through cold calling using an automated dialling system called Call Shaper Accounts include Pharmacy Delivery Service, Medicare Insurance and Specific medical products. We convince customers to be enrolled to a service, scheduled appointment and get the introduced product and delivered to them. Reason for leaving: We are logged out for the rest of the day if we cannot hit a target. We follow no work no pay policy. March 2016 -October 2016 • Orbital Solutions (Account Online Manager) B2B appointment setting on a start-up company called Pro-texting Cold Call business offices like Casinos and Schools to introduce the technology which will allow them to Market or utilize communications through an app called Pro-texting. This will allow them to save money in terms of marketing a certain product or event on a group of current customers through text. This will instantaneously pop a message on the phone once they have the app and will allow them to take advantage of promotions, discounts or even used for communication on different levels. Reason for leaving: Co-terminus with the client. The client pulled out their project and decided to resort back to how they manage their business. November 2015 - March 2016 • United Support Donation Drive (Operations Manager) Management of a 2-shift schedule handling donation drive calls through an automated dialing system and pre-recorded responses. Agents are evaluated through their performance in terms for sales (How many customers donated) and attendance. Coaching agents based on their behavior which affects their performance. Reporting directly to the clients and discuss opportunities to improve performance and hiring process as well. Reason for leaving: They wanted to lower the existing wage and wanted everyone to sign a waiver for Department of labor purposes. May 2015 – November 2015 • SurvivalLife.Com (Customer Service Manager) Management of customer support through inbound calls and email support Handling 3 supervisors assisting agents that help customer order look up, address customer issues and tracking of products ordered through the website. Management of agent performance and challenges in terms of call handling, email response efficiency, development of product knowledge based resource and facilities maintenance. Reason for leaving: The Company stationed their main site in Manila and closed the site they had in Malaybalay Bukidnon Customer Service/ Technical Support Manager Stream Global Services/Convergys Philippines Inc.| Central Visayas, Philippines Nov 2012 – May 2015 (2 years 9 months) • • • • Provide resolution to customers issues pertaining to the product support and provide great customer experience following the account standards Provide coaching to agents to address behavior that will have both positive and negative impact on performance metrics and provide a positive output. Align with the program goal through attending various management meetings with clients and to ensure KPI’s are met. Address service levels by ensuring correct staffing is provided through monitoring the queue, addressing absenteeism, and calling out long calls and over breaks. Overdue Account Collection Specialist Dec 2010 - Mar 2012 (1 year 3 months) Xlibris Philippines Inc. • Outbound calls to authors with outstanding balance and work with them on scheduling payment completion to complete book production and marketing release. Telephone banker I JPMorgan Chase & Co. 2009 – 2010 (1 year) Banking / Financial Services • Customer Service representative handling Consumer banking maintenance such as checking and savings accounts incorporating upselling products and services. Account Executive Aegis people support 2007 – 2009 (2 years) Banking/Financial Services • Customer representative in telephone banking maintaining checking and savings account services and provide quality customer care Photo and Video Editing Supervisor D' Coordinator Creative Minds | Northern Mindanao, Philippines 2004 – 2007 (3 years) • Supervise photo editing and video products as well as conceptualizing quality output depending on the customers want and needs and accomplish on time delivery Character References Rizalinda Perpetua Senior Team Manager Stream Global Services/Convergy’s Philippines Inc. A.S Fortuna Street Jcenter Mall, Mandaue City- Merben Maglipac Senior Minister Church So Blessed, Iligan City- Frederick Lopez Manager Finance Department I.T. Park Lahug Xlibris Philippines, Cebu - Jerome Narvassa Team Manager Stream Global Services/Convergy’s Philippines Inc. A.S Fortuna Street Jcenter Mall, Mandaue City- Dennis Obial Team Manager Stream Global Services/Convergy’s Philippines Inc. A.S Fortuna Street Jcenter , Mandaue City-