John Kehike

PROFESSIONAL SUMMARY With over a decade of hands-on experience in Microsoft technologies, including SharePoint administration, cloud security, and enterprise network management, a wealth of expertise is brought to any IT role. Skilled in SharePoint development, Power platform development and SharePoint administration, successfully implemented a migration of over 10TB of data, optimizing efficiency and enhancing organizational productivity. CORE COMPETENCIES Soft Skills: Effective Communication | Leadership | Conflict Resolution | Time Management | Continuous Learning | Adaptability | Teamwork | Problem Solving | Customer service| Analytical skills| Documentation skills. Technical Skills: SharePoint Development (SPFx| SharePoint| Designer| InfoPath| Microsoft 365 Administration | Exchange Online | Microsoft 365 Administration | JavaScript | PowerApps | Power Automate | HTML | CSS | Reactjs | Active Directory | Azure AD | Group policy management | VPN | DFS | DNS | DHCP | IIS | SQL Administration| Microsoft Suite | Excel| PowerPoint | Microsoft Teams| Oracle WebLogic EXPERIENCE Freelance Engineer UK|11.2023 – Present Informatic Technology | Handyhunts Limited | Braeriach Limited ● Delivers exceptional IT support to clients, promptly resolving technical issues to ensure minimal disruption to operations. ● Efficiently troubleshoot hardware and software problems, employing advanced diagnostic techniques for swift resolution. ● Assists in the installation, configuration, and maintenance of IT systems, ensuring optimal functionality and performance. ● Conducts VoIP setup and configuration, enabling seamless communication solutions for clients. ● Performs network cabling and installations, including site surveys, to establish reliable and efficient network infrastructure. Enterprise Application Analyst – ERP ERM SharePoint |06.2022 – 03.2023 First Bank Nigeria ● Created and maintained reports, dashboards, workflows, approvals, and alerts, enhancing data visualization and process efficiency by 30%. ● Developed intranet-based applications to improve internal communication and collaboration, increasing user engagement by 40%. ● Analyzed, identified, and interpreted trends and patterns in complex application data reports, facilitating data-driven decision-making by 25%. ● Built multiple SharePoint/PowerApps applications for various business operational needs, optimizing workflow automation and productivity rates by 50%. ● Provided required insights and interpretation of business data in troubleshooting application-related issues, ensuring smooth operation of critical systems, reducing system downtime by 20%. ● Developed PowerApps applications to streamline business processes, enhancing operational efficiency process by 30%. ● Successfully migrated IIS server from 2008 to Windows Server 2016, improving server performance and security by 40%. ● Implemented and deployed First Bank Nigeria's portal on SharePoint online, enhancing accessibility and user experience, increasing user satisfaction rating by 25%. ● Executed SharePoint migration of over 10TB from SharePoint 2010 to SharePoint online using Sharegate Migration tool, ensuring data integrity and accessibility in the cloud environment, reduced migration time by 50%. Team Member, Enterprise Application Support |02.2021 – 06.2022 Union Bank ● Collaborates with clients to understand technical needs and requirements, designing and implementing customized solutions based on Microsoft technologies, such as SharePoint administration, Microsoft 365 Administration, and JavaScript applications. ● Develops and deploys PowerApps and Power Automate workflows to automate business processes, enhancing functionality and user experience. ● Designs and styles web applications using HTML, CSS, and Reactjs, ensuring intuitive user interfaces. ● Developed and maintained reports, dashboards, workflows, and alerts, enhancing decision-making processes and increasing report accuracy by 20%. ● Created intranet-based applications, increasing employee engagement by 30% and improving internal communication. ● Analyzed complex application data, identifying trends and patterns to facilitate strategic decision-making, reducing data analysis time by 25%. ● Provided insights and interpretation of business data to troubleshoot application-related issues, reducing system downtime by 15%. ● Successfully upgraded SharePoint Server farm, deployed Corporate Banking Application to IOS and Android Store, and implemented Intranet Portal on SharePoint online. ● Developed multiple CBN regulatory applications and various SharePoint applications using SharePoint Modern Framework tools, ensuring compliance and improving data management. ● Built an application repository portal in SharePoint online using SPFx, enhancing application management and accessibility. Technical Lead (SharePoint Online) |11.2020 – 02.2021 Tek-Experts Nigeria (Tek Experts is a Microsoft partner, that handles support tickets for Microsoft 365 enterprise customers globally) ● Spearheaded SharePoint support for Microsoft customers in EMEA region, resolving 100% of escalated cases within agreed timelines. ● Automated SharePoint processes using PowerShell scripts, resulting in a 40% increase in process efficiency. ● Developed action plans for escalated SharePoint cases, achieving a 95% customer satisfaction rate. ● Implemented Power Automate solutions in SharePoint, reducing manual tasks by 50% and improving workflow efficiency. ● Customized permissions in SharePoint online for multiple company clients, enhancing security and access control by 30%. ● Successfully set up Office 365 IMAP Migration for clients in 2019, ensuring seamless transition for over 500 users. ● Successfully trained and mentored enterprise engineers, fostering remote work practices during COVID, leading to a 25% increase in work efficiency. Technical Support Engineer (SharePoint Online) |05.2019 – 10.2020 Tek-Experts Nigeria (Tek Experts is a Microsoft partner, that handles support tickets for Microsoft 365 enterprise customers globally) ● Provided level 2 technical support for SharePoint online/OneDrive for Business, resolving 95% of issues within agreed SLA. ● Managed SharePoint Search Service, User Profile Service, and other Service Applications, ensuring optimal performance and reliability. ● Configured, administered, developed, and deployed SharePoint online/OneDrive for Business solutions, improving collaboration and productivity. ● Managed Exchange Online users and recipients, including mailbox creation, modification, deletion, and recovery, supporting over 500 users. ● Utilized Office 365 Command online tool to query Exchange environment, facilitating quick issue resolution and management. ● Implemented and supported security policies, including retention policies and conditional access setup, enhancing data security and compliance. ● Reviewed, tested, and made recommendations for standard email practices, improving email efficiency and security. ● Supported anti-spam filtering, logging, email tracking, and transport rules, ensuring a secure and efficient email environment. System and Network Engineer Netcom Africa Limited |02.2018 – 05.2019 ● ● ● ● ● ● ● ● ● ● ● ● ● Maximized network performance by monitoring and troubleshooting network issues, resulting in a 20% improvement in network uptime. Installed and configured computer hardware, software, printers, and scanners, ensuring optimal system functionality. Provided Active Directory support and administration, including group policy management and security enhancements. Implemented and supported Office 365, including provisioning accounts and managing distribution groups, improving collaboration and productivity. Administered SharePoint online, facilitating efficient document management and collaboration. Implemented and troubleshooted DHCP and DNS, ensuring seamless network connectivity. Planned, implemented, and maintained server and network infrastructure, enhancing overall system reliability. Managed group policy implementation and troubleshooting, ensuring uniform system configurations. Provided firewall administration and support, enhancing network security and performance. Diagnosed system hardware and software issues using advanced root-cause analysis techniques, reducing system downtime by 15%. Configured Spanning Tree Protocol on D-Link Switches DES 121028P in 2018, enhancing network stability and redundancy. Installed Fiber Cabling for the company's core switches in 2018, improving data transmission speeds and reliability. Implemented Cisco Unified wireless network solution in 2019, enhancing network connectivity and coverage. IT Support Engineer |03.2014 – 02.2018 Business Connexion ● Implemented MTN TIER2 Security Lockdown in 2017, securing all Android/Windows-based SIM registration devices. ● Set up and configured GLO WAN across multiple sites in Edo state for NNPC in 2017, enhancing network connectivity and efficiency. ● Physically set up and configured the local network at Mr. Price Delta mall in 2015, ensuring seamless network operations. ● Provided hardware and software support for over 300 SIM registration devices at MTNB2B Office Benin, optimizing device functionality. ● Designed and executed a system migration project for BOC GAS Warri in 2014, upgrading systems from Windows XP to Windows 7 and integrating with the client's Active Directory environment. ● Provided support and configuration for POS machines and Linux servers at Truworth/Identity Warri, ensuring optimal performance and reliability. Centre Administrator |2013 – 2015 NIIT Benin ● Successfully set up and configured Active Directory domain network using Windows Server 2012 and Windows 7 operating systems at NIIT Benin in 2014. ● Setup and configured Windows Active Directory domain for identity management at SATA GROUP MOTORS BENIN in 2014, including DHCP service configuration using Windows Server 2012 R2. ● Set up Active Directory domain at Edo State Ministry of Urban and Regional Planning in 2014, including Exchange Server 2013 setup and configuration for local AD users. ● Successfully set up and configured Active Directory domain network using Windows Server 2012 and Windows 7 operating systems at NIIT Benin in 2014. ● Setup and configured Windows Active Directory domain for identity management at SATA GROUP MOTORS BENIN in 2014, including DHCP service configuration using Windows Server 2012 R2. ● Set up Active Directory domain at Edo State Ministry of Urban and Regional Planning in 2014, including Exchange Server 2013 setup and configuration for local AD users. EDUCATION & CERTIFICATIONS ● ● ● ● ● ● ● 2024|Masters in Artificial Intelligence and Data Science| University of Hull, England 2016|Bachelor of Science in Industrial Physics| University of Benin, Nigeria Microsoft 365 Certified Enterprise Administrator Expert Microsoft Certified Trainer (MCT) Microsoft Certified Professional (MCP) Cisco Certified Network Associate Microsoft 365 Certified Fundamentals – PowerApps LANGUAGE ● English REFERENCES ● Available on request