JOHN KARL
BUSTAMANTE
Customer Service and
Back Office Representative
ABOUT ME
CONTACT ME
--Isla De Palma Street,
Looc, Mandaue City, Cebu,
Philippines 6014
EDUCATION
Humanities and Social Science
University of Cebu, Lapu-Lapu and Mandaue-
Bachelor of Arts Major in Psychology,
University of Cebu Main campus-
SKILLS
Critical thinking skills
Customer Service
Communication
Conflict Resolution Skills
Technical Proficiency
Adaptability and continuous learning
REFERENCE
Reo Jed Mutya
Team Lead at IntouchCx
-
John Louise Bustamante
Technical Support Representative at
Concentrix
-
Dynamic Customer Experience Specialist with 6+ years excelling
in high-volume back-office operations, technical support,
content moderation, and e-commerce (Shopify/Whatnot). I
deliver high accuracy in safety-critical settings, boost
productivity through streamlined communication, resolve
conflicts effectively, and drive positive brand experiences with
critical thinking, technical skills, and a passion for continuous
learning.
WORK EXPERIENCE
E-Asia Tech Contact Solutions
Back Office Representative
June 18, 2019 - September 16, 2021
We connect customers with local shops for
flower orders, confirm via email/chat, and
deliver top service with efficient processes
for max satisfaction and productivity.
Concentrix CVG
Customer Service Representative
August 19, 2021 - January 10, 2024
Handled high-volume calls for service/tech support
(modems, internet troubleshooting), secure billing,
and phone upsells; boosted satisfaction and
promoted to chat support after 15 months.
Alorica
Content Moderator
January 16, 2024 - May 15, 2024
Protected users from disturbing videos and
photos on the platform, ensuring a safe
environment. Maintained high accuracy in
identifying and flagging prohibited content,
improving overall site quality.
IntouchCX
Customer Support Advisor
September 7, 2024 - March 2, 2026
Shopify - Managed 18-20 daily cases via email/chat, giving
tech help to merchants for efficient store setup and
seamless ecommerce.
Whatnot - Tracked packages to confirm refund windows on
undelivered items, speeding up resolutions and buyer
satisfaction.
