John Jourie Villahermosa

I have a strong background in customer service, technical support, and virtual assistance, with eight years of experience handling phone, email, and chat support. I have led teams, managed escalations, and optimized workflows to improve service efficiency. I am proficient in CRM tools like Zendesk, Salesforce, and Intercom, and have experience with e-commerce platforms like Shopify. Additionally, my role as a Resident Coordinator has strengthened my ability to handle tenant communications and lease renewals. My problem-solving skills, adaptability, and commitment to service excellence make me a valuable asset in customer-focused roles.