John Joseph C. Siñel
To develop my career in a reputable company with integrity and with an opportunity for personal
and professional development.
Experience
Contact
Oct 2023 – Feb 2024
Work Exchange
Virtual Account Manager
Phone-
Trained to provide exemplary service to our clients by providing exceptional customer service
and anticipating client needs for their home and auto insurance.
May 2021 – Oct 2022
Email-
Address
#78 Blk 16 Lot 51 Phase 4 Pagsibol
Village Tiyaga St., Brgy. Sabang Naic
Wells Fargo
Customer Service Specialist
We do phone banking service assisting customers with their everyday banking needs such as
fraud, claim filing, online banking assistance, and other typical banking concerns.
Cavite 4110
April 2019 - October 2020
Education
2018
S
Universidad de Dagupan
(formerly Colegio de Dagupan)
NCH part of GVC (now Entain Manila)
Risk and Payment Agent
Working as a fraud analyst and also player verification for online sports gaming/betting in the
United Kingdom.
July 2018 - March 2019
EXL
Customer Eligibility & Payment Services
● Process member and dependent requests (enrollment, changes, decline benefits,
reinstate benefits, termination, salary changes, etc.)
● Perform quality review on payments
● Resolves customer inquiries and escalate to management issues that cannot be resolved
● Give accurate and complete data that is necessary to the needs of the company.
February 2017 - July 2018
Rael Kitz Corporation (Centrum Fuel)
GPS & CCTV Monitoring
Monitoring CCTVs for all Centrum Fuel stations in North Luzon and also monitoring tank
trucks with their daily routes, speed, and time of arrival and departure from the station.
February 2014 - November 2014
Acquire Asia Pacific
Technical Service Representative
Working as technical support for an internet provider in Australia. We do troubleshooting and
schedule technician visits.
September 2012 - May 2013
Sutherland Global Services Inc
Consultant
My account here was eBay-North America. We assist customers who are having problems
with their eBay account whether it is General Support/Billing/Basic Troubleshooting/Log- in
Problems/Account Problems and other service issues.
September 2011 - September 2012
NCO
Customer Service Representative (CSR)
We handle almost all types of issues like general inquiries, customer care, technical
troubleshooting, billing,
